Baggage receipt - an official document issued by the airline and issued to the passenger upon check-in of baggage, confirming that the airline undertakes the transportation of this baggage and issuing it to the passenger at the end of the carriage.
Duty-free import - a pass for the transportation of goods across the customs border of the corresponding country without imposing import duties on them. Usually, personal items within reasonable limits are allowed duty-free.
Bungalow - a separate building used to accommodate tourists, often offered in tropical and southern countries.
Service Bureau - a bureau in a hotel that provides a variety of information services, currency and financial transactions, providing it with transport tickets and tickets for attending cultural and entertainment events, organizing medical care.
Voucher - a document issued by a travel or transport company confirming that the tourist has paid for specific types of services: hotel accommodation, meals, excursion services, transportation, etc. and is the basis for receiving this service.
Visa - a special permission of the relevant authorities of a foreign government to enter, exit, reside or travel through the territory of this state. All inclusive ( all inclusive) - a service system in hotels, in which food, drinks (most often locally produced) and certain types of services do not require additional payment. A variation of this service system is the max inclusive system, when the list of additional services can be significantly expanded and include free use of a sauna, a hairdresser, various sports, etc. High season - the period of the greatest active activity in tourism, the most popular time of the year for trips (travel); the period of the highest tariffs for tourist services. The high season does not always coincide with the seasons. In some countries, it cannot be less than three months.
A guide is a professional guide who shows tourists the sights of a city or area.
Group of tourists - a group of persons traveling together, arriving and departing at the same time, on the same terms (standard package of services) and being a separate unit for the travel agent and the hotel. For a group of tourists, hotel services (accommodation and meals) are provided on preferential terms, i.е. at special prices, an invoice for the entire amount is issued one per group. According to international standards, a group is 15 people, but 7-10 people can also be considered a group.
Photos from the tour
Diving - scuba diving.
Additional services - the list and volume of services exceeding the volume and list of purchased basic services, and paid by tourists additionally, at the place of consumption of these services.
A traveler's check is a bank means of payment that can be exchanged for cash in the currency in which it was issued, or for an equivalent amount in a foreign currency at the current rate. Banks that issue travelers checks guarantee a full refund in case these checks are lost due to theft, destruction, etc.
Duty free (duty free) - a system of duty-free trade at airports, on board aircraft, ferries and other vehicles, or in certain places visited by foreigners (usually cigarettes, wine, perfumes and souvenirs).
The green corridor is a border crossing point for the transportation of things that are not subject to mandatory customs declaration.
An arrival card is a special form filled out by a passenger arriving in another country by plane or ship and handed over to the border service.
Continental breakfast is a light breakfast consisting of coffee or tea, juice, muffin, butter and jam.
Cruise - a sea or river tourist trip on a motor ship used as a means of transportation, accommodation, food, entertainment, etc., including coastal service in the program.
Route - a pre-planned or established route for travelers (tourists) or vehicles.
International tourist voucher - a document that combines a voucher and an official document as its integral part; designed for hotel reservations, car rentals and other types of services that require prepayment.
low season- the least popular time for trips (travel), as a rule, the period of maximum discounts.
Baggage allowance - Weight Limit or the size of baggage accepted by the airline for free transportation. The norms are differentiated according to the classes of passenger seats.
Tour organizer - an individual (sometimes a travel agent) or an organization that gathers a group of tourists to participate in a tour offered by a tour company. As a rule, the organizer of the tour may be given the opportunity free trip along this route.
Pans ion - a small private hotel (for 5-10 rooms), in which guest service is provided by the owner or family, who usually live in the same building.
Parking - a place for parking vehicles.
Flight coupon - part of the ticket, in exchange for which the airline provides the passenger with transportation on the section specified in it.
Full board - a type of food in hotels, in which the cost of living includes three or four meals a day).
Half board - a type of food in hotels, in which breakfast and dinner or breakfast and lunch are included in the price.
Receiving party - a legal entity or an individual entrepreneur, counterparty, accepting tourists who have arrived in the country (place) of temporary residence. The content of the service provided by the host is determined by the voucher issued by the sending party.
Tourist travel program (service program, stay) - a plan of successive events indicating the dates and times of stay at the stops on the route, hotel, visits to places of tourist display for the purpose of viewing them (excursions), meals, and also moving along the route with the help of those indicated in the program internal route vehicles.
A boarding pass is a card issued to passengers on air and sea routes, which they must hand over to the control service upon boarding.
Direct flight - a flight in which the passenger does not make transfers on the entire route from the point of departure to the point of destination.
Checkout time - the moment of the beginning (end) of the day (usually 12.00 noon), before which the hotel client is obliged to vacate the room or pay in full or in part for the next overnight stay.
Accommodation without meals - accommodation in a hotel, the price of which does not include meals (RO).
Accommodation and breakfast - accommodation in a hotel, the price of which includes only breakfast (RB,BB).
Accommodation with full board - accommodation in a hotel, the price of which includes Three meals a day or meals at any time at the request of the tourist (AL, ALL Incl).
Accommodation with half board - accommodation in a hotel, the price of which includes two meals a day (optional): breakfast and lunch or breakfast and dinner (RD).
Rafting - rafting mountain rivers on boats, catamarans or rafts not equipped with motor vehicles.
Realization date - the day the tour operator (travel agent) returns to the accommodation facility unsold (non-reserved) rooms, which is separated from the actual date by the duration of the release period.
Release - period (release period) - the period during which numbers are released from the quota.
Registration card - issued in a number of countries by the border authorities to temporary visitors when entering the country and returned by them to the border authorities when leaving the country, a document confirming the registration of these visitors by the authorities of that country.
Scheduled flight - a flight operated continuously for a certain period of time in accordance with a pre-published schedule.
Reception - a common hall or room in hotels for receiving, registering and registering guests, as well as finding porters on duty for receiving and issuing room keys and performing various types of assignments for hotel guests.
Safari - a tourist trip for the purpose of hunting or getting to know the local nature, usually in the countries of Central Africa.
Fortune system - sale of a package of travel services at a discount for accommodation without specifying a specific hotel, the name of which becomes known upon arrival at the place of rest. At the same time, accommodation in a hotel of a certain category is guaranteed.
Ski pass - permission or pass to use the lifts in a certain place for downhill skiing or snowboarding.
Accompanying - an employee of a travel company, whose duties include accompanying tourists along the route, organizing accommodation, meals and transportation.
Timeshare - buying the right to use a number for one or two weeks in a particular place for an extended period. At the same time, conditions are created for the exchange of places of rest, which allows the owners of timeshare to change the place of rest.
Tax free (tax free) - a system of partial refund of value added tax in a number of countries when buying and exporting goods by foreigners. As a rule, it is used in large stores when purchasing goods over a certain amount. Money can be returned when crossing the border or in the country of permanent residence.
Customs declaration - a written or oral statement by tourists to the customs authorities when crossing the border, containing information about the things and objects transported by tourists.
Customs duty is a tax imposed on certain goods that pass through the border of a country.
Customs privileges - partial or full exemption from the payment of customs duties on the importation into the country of items or goods that are usually subject to duty; partial or complete removal of restrictions on the export of certain items or goods from the country.
Customs - a state institution that controls and passes goods and personal belongings transported across the border, and collects customs duties.
Transit - the transportation of passengers (tourists) from one country to another through an intermediate country.
Transfer - any transportation of a tourist inside the tourist center (delivery from the station, airport or seaport to the hotel and back; from one station, airport or seaport to another; from the hotel to the theater and back).
Trekking - hiking over rough terrain without special training for participants.
Tour - a tourist trip along a certain route at a certain time with a certain range of services (transportation, accommodation, meals, etc.). There is a difference between individual and group travel.
Tourist company - an enterprise that sells tourist services to consumers. Depending on the functions performed by travel companies, they are divided into travel agents and tour operators.
Force majeure - a circumstance, the occurrence of which could not be prevented by the party responsible for the performance of an obligation, and which is the reason for the non-performance of the latter (for example, war, natural disaster, etc.).
Photo safari - a tourist trip with a goal
photographing rare animals and plants in their natural habitat.
Fixed quota - a quota with the assignment of certain rooms of the hotel stock to a specific tour operator (travel agent).
Hostel - a type of hotel with a small set of services.
Charter - an agreement between the owners of a vehicle (ship, aircraft, bus, etc.) and the charterer (tenant) for the lease of the entire vehicle or part of it for a specific flight or period.
Schengen visa - a single visa for up to three months, which allows you to freely move around the territory of the Schengen countries (Germany, France, Belgium, Holland, Luxembourg, Spain, Portugal, Italy, etc.) during the validity of the visa.
Buffet - a type of self-service in restaurants, cafes, characterized in that visitors, for a single average fee, receive any number of dishes of their choice from among those offered, previously displayed in the hall.
A shopping tour is a tourist trip, the purpose of which is the purchase of certain types of goods characteristic of the host country.
Brief explanatory dictionary of basic professional terms, concepts and definitions used in tourism
I. Activities in tourism
Tourism- a) a trip (visit), a journey of an individual to some place outside the usual habitat for specific purposes, i.e. activities carried out by visitors outside their permanent place of residence from the moment of departure until the return;
b) entrepreneurial activities for the provision of services to the visitor related to the planning and organization of the trip and the implementation of a package of services that ensure the trip.
Types of tourism- internal, entry and exit:
Domestic tourism - travel around the country of persons permanently residing in it;
- inbound tourism - travel around the country of persons permanently residing in other countries;
- outbound tourism - travel of persons permanently residing in one country to another country.
International tourism includes inbound and outbound tourism;
- national tourism consists of domestic and outbound tourism;
- tourism within the country is divided into inbound and domestic tourism.
Tourist- a citizen visiting the country (or place) of temporary residence for certain purposes, without engaging in paid activities in the host country and spending at least one overnight stay in this country.
According to international standards, the period of stay cannot exceed 12 months in a row, according to national standards - 6 months. A tourist, as a consumer, is a client of a tour operator or travel agent.
excursionist- a citizen visiting the country (place) of temporary residence in order to get acquainted with its tourist resources without providing accommodation services, for a period of not more than 24 hours. The excursionist, as a consumer, is a client of the excursion bureau.
Purposes of the trip (visit) according to international standards include:
Leisure activities, recreation and recreation;
- visiting relatives and friends;
- business and professional purposes, as well as incentive trips, education and research activities;
- treatment;
- participation in religious events, pilgrimages;
- other purposes, including purchases made during the trip. The main goal is the purpose of the trip (visit), without which the trip cannot take place.
In national practice, the following types of purposes are used: official, tourism, private, transit, service personnel (drivers of vehicles and crews of sea, river and aircraft, railway transport brigades); health-improving, cognitive, professional and business sports, religious (for the classification of tours).
Social tourism- a type of tourism subsidized from funds allocated for social needs, in order to create conditions for travel, recreation and treatment for children, youth, pensioners, the disabled, veterans of war and labor and other citizens who need the state, state and non-state funds, other charitable organizations provide social assistance; the list and categories of social tourists are determined by the relevant laws and legal acts.
Amateur tourism- a kind of tourism, most of which is sports and recreational activities, travel organized by tourists on their own using active modes of movement in accordance with applicable regulations. As a rule, participants in such trips set themselves the goal of obtaining sports categories and titles in tourism.
Tourist resources- natural, historical, socio-cultural and other objects in the country (place) of temporary residence, capable of satisfying the spiritual needs of tourists and sightseers, contributing to the restoration and development of their spiritual and physical strength. Tourist resources also include specially protected natural areas (SPNA), as well as medical and recreational areas and resorts.
tourism industry- a set of hotels and other accommodation facilities, means of transport, entertainment and trade, catering facilities, educational, business and other purposes, organizations engaged in tour operator and travel agency activities, as well as organizations providing excursion services and services of guide-interpreters, other services, necessary for organizing and making trips (trips).
Tourist infrastructure- a set of means of communication (roads, access roads, stations, airports, marinas, etc.), communications (water, electricity and gas networks, heating, sewerage, communications, etc.), tourist resources, tourist display facilities , accommodation and food facilities, trade facilities, household and medical services, sports facilities, as well as other facilities necessary for the provision and development of the tourism industry.
Tourist product (package of tourist services)- a complex tourist service previously organized by the tour operator, including at least two services: transportation of a tourist to the country (place) of temporary stay and accommodation; sold or offered for sale at a single lump-sum price. In this case, the period of provision of services exceeds 24 hours or includes an overnight stay. The package may also include other tourist services related to planning, organizing and conducting a trip (trip). The most common types of tours (service packages):
Inclusive tour (package tour) - a standard trip with a choice according to the catalogs of tour operators;
- individual tour (journey) - a trip specially developed by the tour operator at the request of the client;
- incentive tour - an incentive trip at the expense of the company, organized for its employees in order to improve their skills at a related enterprise;
- familiarization tour (fam-trip) - a trip of the tour operator's employees, its sales agents and journalists to get acquainted with the activities of the host and promote travel services.
Types of products, services of tourism and hotel industry are presented in the All-Russian Classifier of Economic Activities, Products and Services (OKDP), as well as in the All-Russian Classifier of Services to the Population (OKUN).
Tourism product promotion- a set of measures, including direct advertising, participation in tourist exhibitions, fairs, publication of specialized catalogs, booklets, organization of information trips and other activities aimed at the implementation of the tourist product.
Tour operator (tour organizer)- a legal entity or an individual entrepreneur, acting on the basis of a license for tour operator activity, carrying out planning and organization of a trip (trip), promotion of a package of tourist services necessary for a trip, its wholesale and retail purchase and sale, as well as the provision of other tourist services related to travel (trip).
Travel agent- a legal entity or an individual entrepreneur operating on the basis of a license as a natural agent and promoting a package of tourist services necessary for making a trip (trip), offered on a contractual basis by a tour operator, as well as retailing a package of services to a consumer (tourist), including, according to OKDP, also booking services, issuing travel documents for traveling to foreign countries, as well as booking tickets for international carriers.
Tour agency- a legal entity or an individual entrepreneur carrying out excursion activities in accordance with the established procedure, including planning, organizing, promoting and implementing a comprehensive excursion service, including conducting an excursion, as well as providing other services related to the excursion.
Excursion- visiting museums, exhibitions, other places of tourist interest for the purpose of acquaintance, short-term trips (walks) for educational, sports or other purposes on a collective or individual basis.
Tour guide (guide, guide-interpreter)- an individual who has the appropriate professional education and training, who accompanies tourists when they visit places of tourist interest and provides information necessary for tourists in their native language.
Hotel (collective accommodation facility, hotel enterprise)- a legal entity or an individual entrepreneur that has, on the basis of ownership, lease terms or other legal grounds, a property complex (real estate) under a single management (management), with at least ten rooms, and intended to provide citizens with the services of hotels and similar places residence. According to the regulatory documents of the Russian Federation, hotels, including tourist ones, are part of hotel enterprises, which also include motels, campsites, hostels for visitors and other accommodation facilities.
Specialized accommodation facilities- sanatorium-resort (treatment-and-prophylactic) organizations, organizations of recreation and tourism. Among them are sanatoriums and boarding houses with treatment, sanatoriums, rest houses, boarding houses, bases and other recreation organizations, tourist bases.
Carrier- a legal entity or an individual entrepreneur that owns, leases or otherwise legally the right to a passenger vehicle (land, water or air) and carries out regular or charter transportation of tourists and their luggage on a commercial basis.
Air carrier (air carrier)- an operator that has a license to carry out air transportation of passengers, baggage, cargo, mail and carries out regular or charter transportation of tourists and their baggage on a commercial basis.
Tourist formalities- procedures related to the observance by tourists crossing the state border of certain conditions, rules and requirements established by the state authorities of the country of departure and stay. Formalities are divided into groups: passports and visas; currency control and currency exchange control; customs regulations and medical formalities.
Tourist activity- activities of legal entities or individual entrepreneurs engaged in tour operator and travel agency activities, activities in planning and organizing holidays in clubs with accommodation (leisure clubs), including the sale of rights to club holidays, as well as other activities in planning, organizing, promoting and selling trips and travel.
Hospitality activities- activities of legal entities and individual entrepreneurs who have or are vested in the established manner with property rights to any collective accommodation facility at their direct disposal and management, to provide accommodation and service services to citizens, as well as other activities for the organization and provision of hotel services, including their implementation.
Excursion activity- activities of legal entities and individuals who, in accordance with the established procedure, have the rights to organize visits by citizens of tourist resources in the country (place) of temporary stay and their implementation, as well as other activities that do not include overnight stays at the place of stay and cover a period of stay of no more than 24 hours .
License- a special permit to carry out a specific type of activity subject to obligatory compliance with licensing requirements and conditions, issued by the licensing authority to a legal entity or individual entrepreneur. A license may be annulled by a court decision on the basis of an application from the licensing authority.
Simultaneously with filing an application with the court, the licensing authority has the right to suspend the issued license for a period until the court decision comes into force.
Licensed type of activity- the type of activity for which a license is required on the territory of the Russian Federation. In tourism, licensed activities include: tour operator and travel agency activities, activities for the sale of rights to club holidays.
License requirements and conditions- a set of requirements and conditions established by the regulations on licensing specific types of activities, the fulfillment of which by the licensee is mandatory.
Licensee- a legal entity or an individual entrepreneur who has a license to carry out a specific type of activity.
II. Tourist services and maintenance
tourist service- the result of direct interaction between the service provider and its consumer (tourist), as well as the service provider's own activities to meet the consumer's needs in organizing a trip (travel) and its implementation and other related needs. According to the functional purpose, a tourist service can be material (accommodation, meals, transport) and socio-cultural (excursions and other similar events).
material services- services that ensure the restoration (change, preservation) of consumer properties of products or the manufacture of new products by order of citizens (tourists), as well as the transportation of goods and people, the creation of conditions for consumption. In particular, material services may include household, repair or manufacturing, housing and communal services, catering services, transport, etc.
Social and cultural services- services that ensure the maintenance and restoration of physical health, the spiritual development of the individual, and the improvement of professional skills. In particular, this type of service may include medical services, cultural, tourism, educational services, etc.
Order for a tourist service- a preliminary agreement between the consumer and the service provider, which determines the legal, economic and technical relations of the parties.
Description of tourist service- information about the main characteristics of the tourist service, conditions and cost of service.
Tourist service consumer- a citizen (tourist, excursionist) who intends to order or purchase, or ordering, acquiring or using tourist goods, works, services solely for personal needs, not related to making a profit.
Tourist service provider- a legal entity or an individual entrepreneur providing services to a consumer.
Service- activities of the performer in direct contact with the consumer of the service.
Quality of tourist service- a set of properties of tourist services and service processes to meet the conditional or expected needs of tourists, characterized by the quality of services and culture of service.
Quality of tourist service- a set of characteristics of a tourist service that determine its ability to meet the established or implied needs of the tourist.
Service certification- activities to confirm the compliance of services with the requirements established in the standard. Certification of tourist services is divided into mandatory and voluntary.
Mandatory certification of services- certification confirming the safety of services provided by legal entities and individual entrepreneurs.
Voluntary certification- certification of the quality of services provided is carried out at the initiative of legal entities and individual entrepreneurs on the basis of an agreement between the applicant and the certification body.
Lack of service- a separate non-compliance of the service with the mandatory requirements of the standards, the terms of the contract, as well as information provided by the contractor or seller of the service.
Significant disadvantage- a defect that makes it impossible or unacceptable to use the product (work, service) in accordance with its intended purpose.
Frankfurt Travel Price Reduction Table- a document that determines the rate (in percent) of reducing the cost of the service, depending on the shortcomings in its provision noted by the tourist.
Claims to the quality of the tourist product- an official statement of the tourist about shortcomings and violations in the provision of services (violations of the contract on tourist services), sent in writing to the tour operator or travel agent within 20 days from the date of expiration of the contract. Claims to the contract in accordance with the law are subject to consideration (satisfaction) within 10 days.
III. Contractual relations in tourism. Implemented services. Marketing. Catalogs. Rates. Payment
Tourist Service Agreement- an agreement that binds the consumer of the tourist service (tourist) with the tour operator or travel agent that implements the package of services.
The tourist service agreement is concluded in writing and contains the essential terms of the agreement, including reliable information about the package of services being sold, the retail price and the payment procedure, determines the mutual rights and obligations of the parties when organizing and conducting a trip (travel).
Contract of agency- type of contractual relationship in entrepreneurial activity between the service provider and the seller (tour operator and travel agent). Under an agency agreement, one party (attorney) undertakes to perform certain legal actions on behalf and at the expense of the other party (principal). The rights and obligations under a transaction made by an attorney arise directly from the principal, while the principal is obliged to pay a fee to the attorney, and the attorney is obliged to fulfill the assignment given to him in accordance with the instructions.
Commission agreement- a type of contractual relationship in which one party (commission agent) undertakes, on behalf of the other party (principal), for a fee, to make one or more transactions on its own behalf, but at the expense of the principal. Under a transaction made by a commission agent with a third party, he acquires the rights and becomes obligated to the commission agent.
Agency contract- a type of contractual relationship in entrepreneurial activity, according to which one party (agent) undertakes, for a fee, to perform legal and other actions on behalf of the other party (principal) on its own behalf and at the expense of the principal, or on behalf and at the expense of the principal:
A) in a transaction made by an agent with a third party on its own behalf and at the expense of the principal, the agent acquires rights and becomes obligated to the agent, although the principal was named in the transaction or entered into direct relations with the third party to execute the transaction;
b) in a transaction made by an agent with a third party on behalf of and at the expense of the principal, the rights and obligations arise directly from the principal. In tourism activities, a tour operator acts as a principal, and a travel agent acts as an agent.
Both tour operator and travel agency activities are licensed.
tourist voucher- a written emphasis of the offer of the tour operator or travel agent for the sale of a package of services, which is an integral part of the contract for tourist services, as well as a document of primary accounting for the activities of the tour operator or travel agent. Voucher - a form of strict accountability of the tour operator, serves as confirmation of the fact of the conclusion of the contract for tourist services and its payment.
Voucher - travel voucher- a document, an order of the tour operator to its counterparty (receiving party) to provide the tourist with the necessary tourist services in accordance with the concluded agreement with a guarantee of payment in the prescribed manner. The voucher contains a complete and specific list of services paid by the tourist that must be provided to him. Based on the voucher, the settlement of mutual settlements between the receiving and sending parties is carried out. The form of the voucher is determined by the same parties. The voucher establishes the right of the tourist to the services included in the tour package and confirms the fact of their provision.
Guide side- a legal entity or an individual entrepreneur who organizes a trip (travel) to the country (place) of temporary residence and sends his clients (tourists) there under an agreement with a counterparty.
The host- a legal entity or an individual entrepreneur, a counterparty that accepts tourists who have arrived in the country (place) of temporary residence. The content of the service provided by the host is determined by the voucher issued by the sending party.
Information of the seller provided by him to the tourist, - reliable information about the organizer of the trip (trip) and the seller, the availability of relevant licenses and certificates of conformity, the tourist formalities necessary for making the trip (trip) and the timing of their execution, about the receiving party; information about the full and specific content of the proposed service package, its cost and payment procedure, penalties and the procedure for filing complaints about the content and quality of service, as well as about the travel itinerary, stay program, security information, as well as other information included in the essential conditions tourist service contracts. The information provided must comply with applicable regulations.
Trip Cancellation- refusal in writing of a tourist, tour operator or travel agent from fulfilling obligations under a contract for tourist services.
Tourist travel itinerary- the path of the tourist during the journey, indicated by a list of the names of all geographical points and places successively visited by him during the journey, indicating the types of intra-route transport used by the tourist when moving between stops or stays. The starting and ending points of the route are the starting and ending points of the journey.
Route start- the place where the first tourist service is provided to the tourist on the route specified in the tourist service contract.
End of route- the place where the last tourist service is provided to the tourist on the route specified in the tourist service contract.
Tourist travel program (service program, stay)- a plan of successive events indicating the dates and times of stay at the stops on the route, at the hotel, visits to places of tourist interest in order to inspect them (excursions), meals, and also move along the route using the in-route vehicles indicated in the program.
Rules for the provision of hotel services- a regulatory document that establishes the amount of information communicated to the tourist about hotel services, the procedure for registering hotel accommodation (concluding contractual relations for booking and providing services, including their payment); the procedure for the provision of services (including services at no additional charge), as well as the responsibility of the contractor and consumer for the provision of services.
International Hotel Rules- a regulatory document developed by the International Hotel Association (IHA), which defines the principles of the relationship between the consumer of the hotel service (tourist) and the hotel, their mutual rights and obligations arising from the accommodation agreement.
Code of relations between hotels and tour operators- an international regulatory document, which is a hotel convention on the fundamental principles of the relationship between tour operators and hotels acting as counterparties, when concluding international hotel contracts for the accommodation of tourists.
Group of tourists- a group of people traveling together, arriving and departing at the same time, under the same conditions (standard package of services), which is a separate unit for the travel agent and the hotel. For a group of tourists, hotel services (accommodation and meals) are provided on preferential terms at special prices, and an invoice for the entire amount is issued one per group. According to international standards, a group is 15 people, but 7-10 people can also be considered a group.
Individual tourists- tourists traveling on an individually organized program of stay, and, as a rule, do not use group discounts and benefits.
Basic hotel services- the list and scope of services usually (standardly) provided to the tourist by a collective accommodation facility and paid by the tourist at the conclusion of the contract (accommodation, meals, etc.). The services provided by the hotel are usually listed in the catalogs of this accommodation facility.
Additional services- the list and volume of services that exceed the purchased basic services and are paid additionally by tourists, as a rule, at the place of their consumption.
hotel mission statement- a declarative document about the main goal of the hotel.
Hotel category- classification grouping, characterized by a certain set of requirements; classification of hotels by category, based on a set of requirements for buildings, material and technical equipment of hotels, the range and quality of services provided, and the level of service. Categories are marked with * (star). The number of stars increases in accordance with the increase in the level of service quality, the comfort of the premises and the building itself.
In Russia, hotels are classified into five categories, motels into four. In international practice, other (except stars) category symbols are also used - crowns, rhombuses, rosettes, shields, etc., used by national associations and hotel prices (for example, Best Western, AA Star Rating, AA Country Houses, AA Rosette (in England); Mobil Travel Guide, FFF Tour Book (USA, Canada and Central America).
The classification of the hotel can be developed in relation to the categories of visitors (tourists). In some cases, a hotel may have its own classification, developed by a major tourist operator or a tourist association. So, the Association of British Travel Agencies in its catalogs offers its own classification:
"1 star"- budget hotels located in the central part of the city, having a minimum of amenities of a fairly good quality;
"2 stars"- tourist class hotels with a restaurant and a bar;
"3 stars"- middle-class hotels with a fairly high level of service;
"4 stars"- first class hotels with a very high quality of accommodation and an excellent level of service;
"5 stars"- hotels of the highest category with a level of extra-class service.
In the tourist catalog "Mobil Travel Guide" hotels are divided as follows:
"1 star"- above average;
"2 stars"- very good;
"3 stars"- excellent;
"4 stars"- recommended for a special trip;
"5 stars"- one of the best in the country.
There are many reasons for the lack of a "single world classification of hotels", including the incompatibility of hotels by type (resort, seaside, motel, etc.), location (city center, outskirts, countryside, etc.) and a number of other climatic, geographic, social and other factors. Because of this, most of the developed regional hotel classification systems are advisory, indicative. International hotel chains set their own requirements, higher than the national standards.
Types of hotel accommodation- are determined by a place or a room consisting of one or more places suitable for living in a hotel, including:
Place (bed) - an area with a bed intended for one person (B);
- room - a room (room, several rooms), consisting of one or more places (R). The room is a single element of the booking;
- single room - accommodation for one person (SGL);
- double room - accommodation for two people (DBL);
- triple room - accommodation for three people (TRL);
- quadruple room - room for four people
A child under 12 years of age (CHI) can be accommodated in a double room with two adults at an additional cost.
Accommodation without meals- accommodation in a hotel, the price of which does not include meals (RO).
Accommodation and breakfast- hotel accommodation, the price of which includes breakfast only (RB, BB).
Accommodation with half board- hotel accommodation, the price of which includes two meals a day (optional): breakfast and lunch or breakfast and dinner (RD).
Accommodation with full board- hotel accommodation, the price of which includes three meals a day or meals at any time at the request of the tourist (AL, ALL Incl).
Tour operator catalog (route catalog)- the official information and reference publication of the tour operator, containing a detailed description of the standard tourist product offered by the tour operator for retail sale, including a description of the direction (region) of the visit and the route, its excursion possibilities, the characteristics of the accommodation facilities and the services offered, the rules for the retail sale of the tourist product. The tour operator catalog, in the event that it contains the essential terms of the contract for tourist services, has the character of a public offer. The tour operator is responsible for the accuracy of the information contained in its catalogue. Depending on the completeness of the information, the catalog can be official (company), advertising, general or special.
The essential terms of the contract for tourist services include:
Information about the tour operator, travel agent (retailer), including information about the license, legal and actual addresses, bank details;
- information about the tourist (buyer); a full description of the tourist services (tourist product) offered for sale, including the name and category of the hotel, type of accommodation, food and excursion services, stay program, travel itinerary, information leaflet, safety conditions, as well as a detailed description of the services offered related to the trip;
- date and time of the beginning and end of the trip, the number of overnight stays;
- the procedure for meeting, seeing off and accompanying tourists in the country (place) of stay;
- the retail price of the tourist product (services) and the procedure for its payment;
- the minimum number of tourists in the group, the period for informing tourists that the trip will not take place due to a shortage of the group, the conditions and terms for the return of funds paid by the tourist for the tourist product;
- rights, obligations and responsibilities of the parties in organizing and making a trip;
- conditions for changing and terminating the contract, the procedure for settling claims and indemnifying losses;
- the procedure and terms for the presentation of claims by the tourist to the seller for non-fulfillment of the terms of the contract.
Confidential Tour Operator Directory- the official information and reference publication of the tour operator, containing a detailed description of the tour product offered by the tour operator for small wholesale sales to travel agents included in its agent network, and containing information about various kinds of discounts, conditions for booking trips, etc.
Hotel catalog- an official information and reference publication, as a rule, of a tour operator, containing a list and types of counterparty hotels, as well as their formalized description, including addresses, phone numbers and booking systems, a list of services provided by the hotel, etc. The hotel catalogs may indicate the current rates (“Worldvide Guide to the Hotels and Travel Services”, prepared by the tour operator UTS) and not indicated (“Best Hotels of Russia, CIS Countries and Baltic States”, prepared by the Academservice Corporation and known as the “Best Eastern Hotels” marketing chain catalog ”, which has a price application containing various kinds of tariffs). Hotel catalogs can also be issued by hotel chains. As a rule, such catalogs contain the current rates and periods of their validity (for example, "Best Western", which unites 4000 hotels in 82 countries of the world). Finally, catalogs can also be issued by associations of hotels (clubs) according to other principles (for example, "Italy Hotel Club”, consisting of 25 hotels (three and four stars) for business, leisure and relaxation purposes, as well as the well-known catalog of timeshare clubs affiliated with the international exchange company RCI - “RCI Leisure World”, which contains information on more than 3500 leisure clubs in Europe, America and Africa).
Catalog of specialized accommodation facilities- an official information and reference publication containing a slightly formalized description of sanatoriums, sanatoriums, treatment centers and other specialized accommodation facilities in Russia and abroad, as well as the services provided by them (including the treatment of diseases, health services, etc. .). As a rule, such catalogs do not indicate categories of accommodation facilities and prices for services rendered (for example, catalogs: NTK Turkurortservis, RATA - "Time to relax in Russia", the Profturgaz sanatorium and resort association, "Children's, youth and family holidays in Russia , Crimea and abroad" and a number of others).
Passport of the accommodation facility- a declarative document containing an accurate description of the location, material and technical base and the list of services provided to the client in the accommodation facility.
Service-characteristic of the accommodation facility- a standardized list of services and material and technical means for their provision, which is contained in the passport of the accommodation facility and is used in its promotion. The service characteristic of the accommodation facility is published in the official tour operator catalog (route catalogue).
Discount- reduction of the original selling price from the published reference price. Discounts are seasonal, group, weekend, for regular customers, children, etc.
Agency (confidential) rates- prices for hotel services offered for sale to a travel agent and expressed as percentage discounts from published rates.
Corporate rates- prices for hotel services offered to collective customers who do not carry out tour operator and travel agency activities and are expressed numerically in the form of percentage discounts from published rates.
Tour Operator Tariffs- prices for hotel services offered for sale to the tour operator and expressed numerically in the price set by the hotel, which does not include the tour operator's trade markup.
Group rates- Net-rates for accommodating groups of tourists with the same program of stay. Net prices are formed from the officially published price with a group discount, as a rule, without commission.
Upgrade- provision of accommodation services (rooms), with an increase in the category without charging an additional fee from the tourist.
Price period- the period of time during which all tariffs remain unchanged. Usually the price period coincides with the seasons of tourist activity.
Seasonal price plan- the totality of all price periods that form the year or seasons when the accommodation facility operates.
High season- the period of the greatest active activity in tourism, the most popular time of the year for trips (travel); the period of the highest tariffs for tourist services. The high season may not coincide with the seasons. In some countries, it cannot be less than 3 months.
low season- the least popular time for trips (travel), as a rule, the period of maximum discounts.
Rooms- the total number of rooms in the hotel enterprise.
One-time capacity- the total number of beds (beds, permanent beds) in the hotel enterprise or specialized accommodation facility.
Provision of overnight stays (bed-days) by hotel enterprises- Used number of permanent and temporary seats, including reservations. It is determined by the register of residents.
Hotel fund utilization rate- the number of overnight stays provided, divided by the product of the one-time capacity and the number of days in a year.
Room capacity- the total number of room-days per year in the hotel enterprise.
Room stock performance indicators- in accordance with the global accounting standard for a hotel enterprise USAI (Uniform System of Accounts for the Lodging Industry), include:
The number of room-days in operation is the capacity of the room stock, minus the rooms that are constantly used for the hotel's own needs during the year, as well as the rooms that are in forced downtime for more than one week;
- number of occupied room-days (Rooms occupied pa) - an updated indicator of the number of room-days in operation, minus rooms temporarily used for the hotel's own needs and rooms provided for free accommodation for guests;
- load factor - the ratio of busy number-days to the number of number-days in operation;
- average length of stay - the ratio of the number of man-days used to the actual number of guests staying at the hotel for a fee in the corresponding period.
Quota (Room Block)- the number of rooms allocated in a certain period to the tour operator (travel agent) by the accommodation facility on the basis of the contract.
Fixed quota- a quota with the assignment of certain rooms of the hotel stock to a specific tour operator (travel agent).
Irrevocable quota- a set of obligations of the tour operator and the accommodation facility, in which the accommodation facility transfers to the tour operator the right to implement the quota for the entire period of the contract; at the same time, the tour operator pays the full cost of the quota, regardless of the actual number of travel agents accommodated, and the accommodation facility undertakes to provide the full range of services specified in the contract, without the right to stop the sale.
Return quota (on allotment)- transfer by the accommodation facility to the tour operator of the right to sell within a certain period of time (quota period) a quota for accommodation of tourists - clients of the tour operator.
Sale of accommodation services on request (on reguest)- means that after each application of the client, a request from the tour operator is sent to the accommodation facility. Confirmation or refusal of the application must be sent to the tour operator within 24 hours.
Free sale of accommodation services (free sale)- granting by the accommodation facility to its partners (tour operators, travel agents, etc.) the right to independently confirm their clients the reservation of places in the accommodation facility, while notifying the latter of the reservation made.
release date- the day the tour operator (travel agent) returns unsold (non-reserved) rooms to the accommodation facility, which is separated from the actual date by the duration of the release period.
Release period (release period)- period of time during which numbers are released from the quota.
Sale stop period- the period of time for which the unrealized balance of the tour operator's (travel agent's) quota is withdrawn by the accommodation facility.
Remaining quota- quota numbers not sold by the tour operator (travel agent) by the time the sale was announced. In this case, the tour operator is obliged to book all sold and unbooked rooms within 24 hours from the moment the sale is announced, and the accommodation facility is obliged to unconditionally confirm the reservation.
Direct Booking- booking without intermediaries.
Non-guaranteed booking- a type of "direct" booking, in which the accommodation facility provides the client with a room before 18.00 on the day of arrival, after which the reservation is canceled without penalty.
Guaranteed Booking- a type of "direct" booking, in which the accommodation facility provides the client with a room before the check-out time of the day following the day of the scheduled arrival. In this case, the application of penalties depends on the form of payment for the order. In case of late cancellation of the trip or no-show, penalties are usually equal to the cost of one day of stay (overnight stay).
Booking hotel services on contractual terms- a type of long-term cooperation and partnerships with tour operators, travel agents, corporate clients based on the conclusion of mutually beneficial agreements related to such concepts as "sale on request" and "free sale".
Order (reservation)- a one-time act of booking certain services for certain periods for certain tourists.
List with order conditions- a list containing the last names, first names and gender of the persons included in the group; information about the distribution of rooms and services to be provided to the group; information officially required by the Ministry of the Interior of the host country.
Confirmation of an order- the official response of the accommodation facility about the consent to accept and fulfill the order.
Order Cancellation- refusal of the tour operator (travel agent) from all or part of the order. Cancellation is divided into no-show or late cancellation.
no show- the actual non-arrival of the tourist at the accommodation facility on the scheduled day of arrival or cancellation of the order made less than 24 hours before the date of arrival specified in the order.
Cancellation deadlines- the number of calendar days before the date of arrival, under which cancellations are considered timely. If the deadlines are reduced, cancellations are considered late.
Cancellation penalty- the amount paid by the tour operator to the accommodation facility in case of violation of the cancellation deadlines (no-show or late cancellation).
Arrival day- the date of arrival of the tourist in the accommodation facility.
Number provision time (chick in time)- check-in time of the tourist in the room (local) on the day of arrival.
Departure day- date of departure of the tourist from the accommodation facility.
Number release time (chick out time)- time (local), no later than which the tourist must vacate the room on the day of departure.
Order payment procedure- the procedure for settlements made by the tour operator with the accommodation facility, which includes a full or partial advance payment (prepayment); at the same time, the final payment for the services provided is made upon the provision of these services.
Full (or partial) advance payment- the payment procedure, in which the tour operator transfers to the account of the accommodation facility an advance payment for services that will be provided to customers by the tour operator after receiving the advance payment; the advance payment may be the full (full advance) or incomplete (partial advance) cost of the services to be rendered. A partial advance may take the form of a deposit (deposit) or security deposit. In international practice, a deposit is a contractual compensation that is non-refundable in the event of termination of the contract due to the fault of the party that made the deposit, but which is refundable in a certain amount in the event of termination of the contract through the fault of the party that received the deposit.
Payment upon rendering of services- the payment procedure, in which the tour operator, within a certain period after confirmation by the accommodation facility of the fact of the provision of services, pays in full for the services rendered. At the same time, the fact of the provision of services is confirmed by the presented means of placing an account for the tour operator, a tourist voucher and other documents specified in the contract.
IV. Club vacation
Leisure Club- accommodation club - a commercial or non-commercial organization created for the purpose of organizing and providing recreation, recreation, sports, familiarization with tourist resources, promotion and implementation of the rights to club recreation and having an appropriate license. The terms for which a recreation club can be created are established by its founders and indicated in the charter. After the expiration of the specified terms, membership in the club is terminated.
Leisure club founder- a legal entity or an individual entrepreneur exercising the rights of ownership transferred to him (possession, use, disposal) for accommodation facilities intended exclusively for recreation, by creating, registering, managing a recreation club, promoting it to the market and organizing sales of rights to club recreation. The owner of accommodation facilities can also be the founder of a recreation club.
Leisure club charter- a set of rules and regulations that establish and regulate the structure of the club, the procedure for its activities and the relationship between the club and its members. The charter of the recreation club is developed by its founders and registered in the manner prescribed by law. Changes to the charter can only be made by decision of the general meeting of club members. The charter of the club determines the order of use of accommodation facilities, the procedure for paying entrance and annual membership fees, as well as termination of membership in the club (refusal to the owners of the rights to club holidays in providing accommodation) in case of non-payment of membership fees, up to exclusion from club members after appropriate notification.
Leisure club member- an individual or legal entity that has entered into an agreement for a club holiday, paid an entrance fee for membership in the club, entered in the register of members of the holiday club and has the rights and obligations determined by the charter of the club.
Leisure Club Membership Register- an official document of the recreation club, in which all buyers who have fully paid for the services and received a club member certificate are recorded.
Multiclub- voluntary association of several recreation clubs, all members of which are guaranteed access to accommodation facilities in any of these clubs on the terms determined by the charter of the multi-club.
Leisure club accommodation facilities- a hotel or other collective or individual accommodation facility used by the club to accommodate its members. Accommodation facilities are divided into rooms and apartments (accommodation blocks).
Leisure club accommodation owner- a legal entity or an individual entrepreneur that owns the rights of ownership to collective or individual accommodation facilities intended for organizing and providing recreation, or disposes of them under a long-term (at least 50 years) lease agreement.
Placement block type- the size of the apartment room and the quality of amenities in it, provided to the member of the club in accommodation facilities.
Leisure club accommodation facilities apartments- the minimum element for booking the services of recreation club accommodation facilities, which are classified based on the size of the apartments, the availability of bedrooms, kitchens and bathrooms, as well as their equipment. The sizes of the apartments depend on the indicators of maximum capacity and comfort and are divided into studio, one-bedroom, two-bedroom, etc.
Maximum occupancy of the apartment- the maximum number of people that can be accommodated in one apartment.
Maximum comfort- the number of persons living in the apartment in the most favorable conditions, based on the accommodation of two adults in each bedroom.
Club vacation- a type of recreation in accommodation facilities owned by the recreation club, which are part of the tourist complex, which is under the economic jurisdiction of the club and equipped to provide various services on the terms and within the time limits determined by the contract for club recreation and the charter of the club.
rest interval- length of stay in the accommodation facilities of the selected holiday club, measured in nights or nights, multiple of one week. There are “fixed” (fixed) and “floating” (floating) weeks, as well as a club holiday scheme “once every two years”.
holiday season- a certain period of the year during which the consumer (tourist) owns the interval of rest. The following holiday seasons are distinguished: high (most visited), low (least visited) and off-season.
Club vacation in split time mode- (a timeshare vacation with accommodation of a certain type (apartment or room) in a certain club during a certain period of each year, for a duration of at least one week annually (or on a biennial basis) that occurs either on one or the same week of the year in order (“fixed week”), or determined by the club administration for each calendar year (“floating week”).
Club vacation in real time- holidays, the duration and type of accommodation block of which depend on the number of points, credit points or other units of measurement accepted in the holiday club that belong to the member of the holiday club, allowing their owner to independently determine what time of the year, during what period of the year and in what from the accommodation facilities available to the club, he can spend his holidays.
The right to club rest- a type of tourist product that includes a long-term (at least 3 years) guaranteed right to rest in recreation club accommodation facilities and to receive services, confirmed by a club holiday agreement and a certificate of a holiday club member. After the expiration of these terms, membership in the club is terminated.
Sale of rights to club rest- sale to the buyer by a recreation club (seller) on the basis of a valid license of the right to accommodation and recreation in this club (in real time or split time), confirmed by an agreement for club recreation and a personal certificate of a club member (primary sale). The activity of selling the rights to a club holiday also includes the activity of buying out the rights to a club holiday by legal entities or individual entrepreneurs for the purpose of their resale and / or commercial use (secondary sale). Secondary sale can be organized on the principle of commission trading.
Sales organizer- an individual entrepreneur or a legal entity that promotes the right to a club holiday in the market in any way not prohibited by law, with the exception of its sale.
Seller of the right to club rest- an individual entrepreneur or a legal entity that, within the framework of entrepreneurial activities, sells the right to club holidays (primary sale) on the basis of a license. The primary sale is carried out either by the holiday club itself or by another seller acting on behalf and on behalf of the latter. The activity of selling the rights to a club holiday also includes the activity of buying out the rights to a club holiday on the basis of a license by legal entities or individual entrepreneurs for the purpose of resale and / or commercial use.
Buyer of the right to a club holiday- an individual or legal entity that has expressed a desire to purchase or is acquiring the services of recreation clubs for purposes not related to making a profit.
Club vacation contract- an agreement concluded between the seller and the buyer, on the basis of which the buyer, after paying the seller a certain amount of the contract, acquires the right to rest in a particular club in a certain season and the interval of rest in the apartment (room) chosen by him.
"cooling off" period- the time during which the buyer of the rights to a club holiday can refuse to conclude an agreement without explaining the reasons and without compensating the seller for any losses.
Leisure club membership certificate- a personal document established by the recreation club, confirming membership in the relevant club and a long-term guaranteed right to rest in it.
Exchange program- description of the algorithm for solving the equivalent replacement of rest (season, interval, placement block) in one club for an equivalent rest in other clubs included in the exchange program.
exchange company- an organization created for the purpose of offering clients-members of a holiday club the opportunity to exchange their holiday for an equivalent holiday in any of the company's affiliated holiday clubs.
Management Company- a company (organization) for the management of a recreation club, responsible for its management, maintenance in it and carrying out its activities on the basis of an agreement with a recreation club.
- HV, HV-1, HV-2(in the name of the hotel) - holiday village- a hotel consisting of cottages or villas scattered throughout the territory. HV-1 corresponds to the star rating of the hotel 4-5 *, HV-2 - star rating 3-4 *;
- Apts, Ap. htl.(in the name of the hotel) - apart-hotel, hotel with apartments: the rooms have a kitchen and kitchen utensils, sometimes a washing machine.
- WiFi - Wireless Fidelity- wireless Internet access;
- LAN - local area network- Internet access via local network;
- AND HE(on a telephone set) - automatic caller ID;
- IDE- telephone (mainly in hotels in Thailand), tzh. IDB- telephone - a telephone set with caller ID and a digital answering machine;
- IDD-telephone - International Direct Dialing- a telephone with the possibility of direct dialing an international number (and not through an operator at the hotel reception);
- LCD(usually about TV) - Liquid Crystal Display- a flat liquid crystal screen, also a plasma panel.
| RUB- Russian ruble | DOP- Dominican peso | MXN- mexican peso |
| USD($) - US dollar | EGP- Egyptian pound | AED- United Arab Emirates dirham |
| EUR(€) - euro | ILS- Israeli new shekel | SCR- Seychellois rupee |
| BYN- Belarusian ruble | IDR- Indonesian rupiah | THB- Thai baht |
| BGN- Bulgarian lev | CNY- CNY | TRY- Turkish lira |
| BRL- brazilian real | CUP- Cuban peso | CZK- Czech crown |
| HUF- Hungarian forint | MUR- Mauritian rupee | LKR- Sri Lankan rupee |
| GEL- Georgian lari | MVR- Maldivian rufiyaa |
Flight
- no show- non-appearance of a passenger for a flight (or a guest at a hotel) without warning. Usually entails penalties - for example, cancellation of a return ticket in case of a no-show on a flight to a holiday destination or cancellation of all subsequent tickets in case of a no-show on the first segment of a flight with a transfer. If the guest did not show up at the hotel on the day of arrival without warning, very often the room reservation is canceled and the payment is not refundable.
- Stopover - stopover- transfer at a transit point lasting more than 24 hours.
- Lost & Found/Lost property(lost and found) - a counter at the airport where you should go if your luggage has not arrived at your destination, and also if you have lost something at the airport. If you forgot something on board the aircraft, you must contact the airline.
Insurance
- sum insured- the amount of coverage of medical expenses in the event of an insured event for one tourist. The sum insured usually depends on the country and is indicated on the insurance form. Medical insurance is included in the full tour package, no additional payment is required.
- insurance premium- a fee for the conclusion of additional insurance, for example: insurance against non-departure, VIP-insurance. The premium depends on the sum insured.
- non-flight insurance- insurance of expenses related to the cancellation of a trip abroad. Insured events and documents required for reimbursement of expenses are listed in the "Insurance" section for each country. For some countries, especially EU countries, non-departure insurance is mandatory (when buying a full package) and cannot be canceled. Its cost is not included in the package price and is paid separately.
- unconditional franchise- set amount minimum expenses, which is deducted from the insurance indemnity in all cases.
- conditional franchise- if the amount of damage (expenses incurred) does not exceed this amount, the insurance indemnity is not paid. If the amount of damage exceeds this amount, then the insurance indemnity is paid in full, without deductions (as in the case of an unconditional deductible).
In a hotel
- check-in - check-in- check in hotel. In most hotels it is 14.00-15.00. Early check-in is possible if the hotel is not fully booked and there are prepared rooms.
- check-out - check-out- check-out / check-out from the hotel, check-out time. In hotels in Turkey and Egypt - 12.00. By this time, you must vacate the room, pay for additional services. Often the action of the All Inclusive program also ends at 12.00 on the day of departure. Extending your stay at the hotel is possible at an additional cost. In hotels in other countries, the checkout time can be 10.00, and 11.00, and later than 12.00. Before the trip, we recommend that you familiarize yourself with the Tourist Guide for the selected country, which provides information on the time of arrival and departure time.
- reception(reception, reception, reception) - reception- reception desk at the hotel. In addition to check-in and check-out, at the reception it is also possible to order an excursion, a table in a restaurant, spa services, babysitting, use a safe, etc.
- upgrade - upgrade- providing the guest with a room category higher than originally booked (for example, upgrading a standard room to a deluxe room). It can also be an upgrade of a seat on an airplane / train, an upgrade of a transfer from a group to an individual, an upgrade of a boarding house, etc. Many hotels provide upgrades for free for all or some categories of guests (for example, honeymooners), a list of such hotels can be found in the "Gifts" section. It is also possible to upgrade the room or board upon arrival at the hotel for a small surcharge - as a rule, this is more profitable than initially booking a room of a higher category.
- standard room- a standard hotel room, consisting of a bedroom and a combined bathroom.
- suite(suite) - a number consisting of several rooms.
- villa, bungalow, chalet - villa, bungalow, chalet- types of cottages.
- patio - patio- patio in Spanish-Moorish architecture.
- sea view(often not translated) - sea view.
- twin bed- two identical beds, usually in a standard or family room. Can be moved or separated by a nightstand.
- french bed- double bed ("French"), according to European standards 140-160 cm wide.
- king size bed- triple bed (180-200 cm wide). Sometimes a bed 160-180 cm wide is called queen size.
- butler - butler- butler (in hotels and VIP rooms).
- room service(usually not translated) - delivery to the room. As a rule, it is made for an additional fee.
- turn down service- preparation of the bed for sleep (additional service in VIP rooms).
- baby cat, crib(often not translated) - baby cot in the room, on request, sometimes for a fee.
- extra bed- extra bed in the room, for example, the third one if there is a twin bed. As a rule, not a full bed, but a folding bed or a couch.
- individual air conditioner- the mode and time of work is set by the tourist at will, usually with the help of a remote control.
- central air conditioner- managed centrally, opening hours are set by the hotel administration depending on the weather, season, etc. As a rule, a tourist can turn the central air conditioner on and off, as well as set the desired temperature using the control panel on the wall, but sometimes there are designs without the possibility of individual settings.
- a la carte - a la carte- additional restaurant (or restaurants) in the hotel with specialized cuisine - for example, Italian a la carte restaurant, Turkish, Mexican, barbecue, fish, etc. Unlike the main restaurant, it is usually only open for dinner and not every day. There is no buffet in such restaurants, the choice of dishes is provided on the menu ( a la carte translated from French and is "on the menu"). AI guests often have free access to 1-2 a la carte restaurants per week, by appointment.
- children's menu in the restaurant - a buffet corner for children aged 2-12 with more dietary dishes: boiled rather than fried, without the addition of hot spices, sauces, etc. Often the table with the children's menu is made lower so that the children can serve their own food. The children's menu is usually smaller than the adults' buffet. The children's menu is not intended for infants and does not include baby food.
- baby corner in the restaurant - a specially designated table in the main restaurant for the needs of infants, where you can warm up a bottle of milk formula or baby food, puree in a blender, etc. In some hotels focused on families with children, canned baby food and cereals are available in the baby corner. More information about the possibilities of hotels in different countries for babies from 8 months to 3 years old can be found in the section " Holidays with children".
- Garni(usually hotel garni or garni hotel) - a hotel in which there is no restaurant and other catering establishments. As a rule, guests are offered only accommodation, and breakfast is not provided. There can be various categories, up to 4 *; as a rule, the prices in them are lower than in ordinary hotels. Widely represented in Europe, especially in ski resorts. From the French word garni(house with furnished rooms).
- Wreck rate- rack rate- "prices off the shelf" - official prices for hotel accommodation, without discounts (seasonal, corporate, etc.). Usually posted at the reception. As a rule, they differ significantly from the contract prices of the tour operator.
- Rent-a-car- car rental. Also found rent-a-bike(bike rental), etc.
Games, entertainment, sports
- animation - animation- entertainment programs in hotels, which are held by professional "mass entertainers". Usually these are outdoor games, sports events, playful competitions, dance lessons, etc. Animation is daytime and evening, for adults and children. It is held in several languages, in large hotels there is animation in Russian.
- boccia(sometimes bocce) - boccia- a game that originated in Ancient Greece. V modern time it is played by 2 to 6 players, who are divided into 2 teams. Each has its own color of balls. White is called the goal and is placed at the very edge of the field. The player, by any means available to him, tries to throw a heavy leather ball so that it lies closer to the goal. And so on until the last throw. After that points are counted. The team that groups their throwing weapons more near the target wins. You can read more.
French pétanque and English lawn bowling are also similar to boccia. - darts, darts - darts- a game of aim in which you need to throw short feathered darts at a target on the wall.
- squash - squash- a close relative of tennis, only instead of a net - a blank wall. Two players alternately hit the ball against the wall with rackets, trying to prevent the opponent from parrying the blow.
- snooker - snooker- a kind of game of billiards (as well as pool and "pyramid").
- quad bike - quad bike- a small four-wheeled motorcycle with increased cross-country ability and stability. Used for sports and recreation. Other names: ATV ( All Terrain Vehicle, off-road vehicle), all-terrain vehicle, mini all-terrain vehicle.
- "banana" - banana- Riding on a large banana-shaped inflatable boat tied to the boat. Riding participants sit on the "banana" astride.
- hamburger - hamburger- Riding on a large inflatable wheel tied to the boat.
- snorkeling (snorkeling) - snorkeling- scuba diving and snorkelling. A great place for snorkeling is the Maldives, where almost every island has its own house reef 10-20 meters from the shore.
- diving - diving- scuba diving. Egypt is considered the "Mecca" of divers: the Red Sea is replete with corals and rare species of fish.
- rafting - rafting- river rafting, active recreation and extreme sport. Although the term comes from the English raft- rafting, rafting is often called rafting on kayaks, canoes, catamarans, inflatable rubber boats, etc.
- kayak - kayak- the same as kayak: a narrow light and maneuverable sports boat, closed at the top, with a two-bladed (double-sided) oar. Sports kayaks can accommodate up to 4 paddlers, while recreational and touring kayaks usually have one or two, rarely three. Often a single-seat solid boat is called a kayak, and a double, team, on a frame made of wood and metal, covered with waterproof material, is called a kayak.
- canoe - canoe- narrow and light sports boat; it differs from a kayak in that it is not closed at the top, and rowing is carried out with an oar with one blade alternately from the left and right sides.
- water aerobics - aqua aerobics, aquagym- performing various exercises in the water to the music with elements of swimming, gymnastics, stretching and strength exercises. Since water is 700 times denser than air, the load on the muscles is higher than with conventional aerobics; in addition, the temperature of the water in the pool is lower, which allows you to burn more calories. Water aerobics stimulates blood and lymph circulation, strengthens the respiratory system, activates metabolism.
- Thai boxing(tai-bo) is a type of national martial art of Thailand, which includes energetic kicks and punches. Tai-bo elements are effectively used in fitness, allowing you to burn calories and train the muscles of the legs, arms, chest, shoulder girdle, and hips.
- Pilates - pilates- gymnastics developed by Dr. J. Pilates. It includes elements of yoga, martial arts, meditation, stretching, exercises for flexibility, balance, etc. Unlike traditional aerobics and fitness methods, Pilates exercises are performed slowly, with concentration, without tension, with calm, even breathing. The load is directed primarily to deeply located, medium-sized, weak muscle groups. Pilates is suitable for beginners, for overweight people, for those who have suffered injuries of the musculoskeletal system.
For health
- balneotherapy(spa therapy) - balneotherapy- water therapy: hot, cold, mud or mineral baths, baths with aromatic oils and herbs, showers, whirlpools, various types of hydromassage for relaxation, stimulation, weight loss, treatment, etc. The term "balneotherapy" is increasingly used not only for baths, but also for other types of water therapy, for example, ingestion at mineral springs.
- thalassotherapy - thalassotherapy- a subspecies of balneotherapy, therapy using sea water and algae (from the Greek thalasso- sea). It could be baths. sea water or silt, seaweed wrap ( algae), inhalation with sea water vapor, etc.
- SPA-center - SPA center(meets spa) - a medical and cosmetology center that provides balneotherapy (procedures using water), as well as other cosmetic and medical procedures (face and body skin care, massage, depilation, masks, body wraps, etc.). From the name of the Belgian resort city of Spa, famous for its hot mineral springs. SPA can be deciphered as an abbreviation for Latin phrases "Salus Per Aquam" or Sanitas Per Aquam- "health through water". Many hotels have their own spa centers offering a wide range of services. You can get acquainted with the full list of spa services of various TEZ TOUR hotels by country.
- shiatsu(shiatsu, shiatsu) - Shiatsu- Japanese method of massage, pressure with fingers or palm on certain parts of the body.
- abianga - abhyanga- also called ayurvedic massage: a massage method based on the traditions of Ayurveda, an ancient Indian treatise on maintaining health, developed over 5 thousand years ago. Abianga massage is usually carried out by two massage therapists, using certain oils and herbs, and serves to maintain harmony between the body and spirit of a person.
- Thai massage - thai massage- Traditional Thai massage. called in Thai nuat phaen boran. The peculiarity of this method is that the masseur actively uses not only his hands, but also his forearms, elbows, feet - for example, he walks along the patient's back.
- lifting - lifting- cosmetic, massage or surgical skin tightening procedure (mainly on the face), to get rid of wrinkles, sagging.
- peeling - peeling- the procedure for exfoliating dead cells from the surface of the skin. Leaves skin smooth, even & radiant. Peeling uses solid particles (sand, salt, nut shells, etc.), as well as preparations with fruit acids.
- lymphatic drainage- a body shaping and cellulite treatment procedure that activates the metabolism in the fat cells of the skin. Lymphatic drainage allows you to relieve fatigue, helps to relax muscles, increase skin elasticity, improve complexion, eliminate swelling and smooth wrinkles. The therapist works on the lymphatic system with slow and regular movements throughout the body. Circular movements alternate with deep pressure. The procedure causes the outflow of excess fluid and toxins through the lymphatic vessels.
- hammam(hamam) - hamam- Turkish bath. A typical hammam consists of three rooms - a warm room, from which the guest begins visiting the bath, hot (steam room) and cold.
THEME 1.
Block 1:
Tourism manager - who is it?
Tour operator and travel agency - what's the difference?
Basic concepts in tourism. Terms and Definitions.
The system of international designations.
Block 2:
Contractual relationship between the tour operator and the tour. agency, the rights and obligations of the tour operator and the tour. agencies, sanctions under the contract, conditions for booking, re-booking, cancellation of the tour.
The scheme of the travel agency.
DZ: learn abbreviations.
This is a person who, if he sleeps, then only with the phone. A person who works on holidays, weekends and after work J
I am a TRAVEL AGENT
This is a specialist in the tourism industry who organizes tourist trips for clients. A person who coordinates the work of the people and organizations involved.
The travel manager makes our dreams come true for the vacation that each of us looks forward to. From the outside, it seems that this is the most romantic and interesting profession - a holiday every day, the opportunity to travel to distant countries on duty.
But these are different things - to relax on your own or to competently organize a hassle-free vacation, which depends on many people and circumstances.
The duties of specialists in this field include talking with clients and advising them on the choice of tours, booking airline tickets, hotels for them, issuing insurance and other necessary documents.
The manager is in constant contact with airlines, insurance agents, hosts, and various travel agencies. Conducts marketing research of the tourist services market and finds the most advantageous offers in terms of payment, terms and quality of work of the host.
Promptly resolves emerging problem situations. The manager must have complete information about the country to which he sends people, know the preferences of his clients in order to offer an interesting replacement in the absence of the necessary vouchers.
A typical working day is more often spent in the office at the workplace (with the exception of those managers who directly accompany the groups). The manager communicates with clients, negotiates, works on the Internet.
One of the advantages of the profession is the ability to go on vacation to various countries much cheaper than usual: on hot tours or special offers.
Tour operator and travel agency - what's the difference?
The operator is engaged in the organization: he negotiates with hotels for certain discounts, buys a block of seats on the plane from charter airlines, makes reservations and makes an advance payment, organizes transfers, hires animators. Tour operators sell tours through travel agencies, i.e. The travel agency sells everything.
Many people do not understand why they should go to a travel agency when you can go directly to a tour operator. The advantage is that the travel agency works with many tour operators and can find a cheaper offer for a specific date and place.
It must be borne in mind that travel agencies almost never sell tours for more than the tour operator himself. They sign the contract and have no right to raise prices. Travel agencies earn on the difference in discounts. And the discount may vary depending on how they have proven themselves. Therefore, in fact, the prices are the same everywhere, wherever you come.
BASIC CONCEPTS OF TOURISM
In Russia, in accordance with the Federal Law "On the Fundamentals of Tourism in the Russian Federation" of November 24, 1996, the following definitions of the basic concepts have been adopted:
tourism- temporary departures (travels) of citizens of the Russian Federation, foreign citizens and stateless persons (hereinafter referred to as citizens) from their permanent place of residence for recreational, educational, professional, business, sports, religious and other purposes without engaging in paid activities in the country (place) of temporary residence ;
tourist activity- tour operator and travel agency activities, as well as other travel organization activities;
tourism domestic- travel within the Russian Federation by persons permanently residing in the Russian Federation;
outbound tourism- travel of persons permanently residing in the Russian Federation to another country;
inbound tourism- travel within the Russian Federation of persons who do not permanently reside in the Russian Federation;
social tourism- travel subsidized from funds allocated by the state for social needs;
tourism international– outbound or inbound tourism;
amateur tourism- travel using active modes of transportation, organized by tourists on their own;
tourist- a citizen visiting the country (place) of temporary residence for recreational, educational, professional, business, sports, religious and other purposes without engaging in paid activities for a period of 24 hours to 6 months in a row or spending at least one overnight stay;
tourism resources- natural, historical, socio-cultural objects, including tourist display objects, as well as other objects that can satisfy the spiritual needs of tourists, promote the restoration and development of their physical strength;
tourism industry- a set of hotels and other accommodation facilities, facilities, transport, catering facilities, entertainment facilities and facilities, educational, business, recreational, sports and other facilities, organizations engaged in tour operator and travel agency activities, as well as organizations providing excursion services and services guide-interpreters;
tour- a range of services for accommodation, transportation, meals for tourists, excursion services, as well as services of guides-interpreters and other services provided depending on the purpose of the trip;
tourism product- the right to a tour intended for sale to a tourist;
tourism product promotion- a set of measures aimed at the implementation of a tourist product (advertising, participation in specialized exhibitions, fairs, organization of tourist information centers for the sale of a tourist product, publication of catalogs, booklets, etc.);
tour operator activity- activities for the formation, promotion and sale of a tourist product, carried out on the basis of a license by a legal entity or an individual entrepreneur (hereinafter referred to as the tour operator);
travel agency activity- activities to promote and sell a tourist product, carried out on the basis of a license by a legal entity or an individual entrepreneur (hereinafter referred to as a travel agent);
guide-interpreter services- activities of a professionally trained individual to familiarize tourists with tourist resources in the country (place) of temporary residence;
tourist voucher- a document confirming the transfer of the tourist product;
tourist voucher- a document establishing the right of the tourist to the services included in the tour, and confirming the fact of their provision.
TERMS AND DEFINITIONS:
Tourist route: city of departure - City of the hotel (or all stops) - city of arrival (example Moscow - Antalya - Moscow, but we will rest in Alanya).
Tourist route Moscow-Antalya-Alania-Moscow
Air travel: city of departure from Russia - city of arrival and departure from the country - city of arrival in Russia. Moscow - Antalya - Moscow
Accommodation in hotels on a “back to back” basis 1 a profitable way to check into a hotel where one group leaves, another arrives on the same day, and the rooms are never empty.
e-ticket - an electronic ticket assigning to a certain tourist (passenger) places in hotels or vehicles, tickets for cultural events on a specific date.
Cancellation- Cancellation of the trip. Conditions of refusal are stipulated in the contract.
Booking- securing a place in a hotel for a tourist, a ticket for any type of transport or a pass for an event. Produced on a specific date or period of time.
ATOR- The Association of Tour Operators of Russia, which currently includes about 50 of the largest tour operators in the country, controlling about 70% of the total tourist flow.
Apartment (apart-hotel)- type of rooms in hotels, in their design close to the appearance of modern apartments, including places for cooking (the cost of meals is usually not included in the price of the room).
Business-tour- Type of travel required business people and, possibly, requiring special service, for example, a meeting room, secretarial services.
Bungalow- A small tourist hotel (the building is usually made of light materials on the seashore). Distributed in youth tour centers.
Voucher- A document on the basis of which services are provided to foreign tourists and settlements are made with firms.
Visa- An official mark (stamp of the consulate, etc.) in the passport, giving the right to enter the country with the obligatory condition of the exit mark.
Guide- Specialist in conducting excursions with tourists, having a license for this.
hot leaf- A lost or stolen credit card information sheet sent to hotels and other organizations that use credit cards.
Hot tours- vouchers with a limited period of implementation, sold at a discount. A guide is a person who accompanies a tourist along a certain tourist route. His duties may include both a demonstration of sights and taking care of the life of a tourist.
hotel chain- One of the chain, franchise or other hotel systems, whose members enjoy special privileges, especially in the national reservation system.
Guest check- A receipt presented to the owner of a restaurant or bar is often used as part of a voucher.
Declaration customs- A document issued by the customs services containing information about the luggage, the availability of currency for the tourist and filled in by the tourist when crossing the border.
Travel check - bank means of payment that can be exchanged for cash in the currency in which it is issued, or for an equivalent amount in a foreign currency at the current rate. Banks that issue travelers checks guarantee a full refund in case these checks are lost due to theft, destruction, etc.
Group travel documents- Transport papers issued for a group of tourists and confirming the right of the group to travel in this transport (tickets, tour packages with a tear-off coupon, etc.).
Duty free (duty free) - duty-free trade system at airports, on board aircraft, ferries and other vehicles, or in certain places visited by foreigners (usually cigarettes, wine, perfumes and souvenirs).
Green corridor - the place of border crossing for the transportation of things that are not subject to mandatory customs declaration
Information check- Alphabetical sheet, where the registered guests are recorded according to the room numbers.
Infrastructure- Roads, car parks: sewage drainage, sewerage, water supply, electricity - everything you need for a full-fledged life in this area. Operated by tourists and locals.
caravan tourism- A type of autotourism, in which a self-propelled or attached to a car van (caravan) is used as a means of accommodation.
Coastal price- Reduced price for residents of a certain country traveling within that country.
Arrival card- A form filled out by a tourist upon arrival in another country and presented at the border checkpoint.
Tour operator catalog- Information and advertising prospectus of the tour operator, containing a detailed description of its inclusive tours.
Camping- a camp for autotourists located in the countryside or in a recreation area, equipped with tents or other summer-type facilities, a parking lot, a water supply and sewerage system and equipped with appliances for cooking.
Commercial norm- a reduced rate for a regular customer, in which the hotel is interested, for the occupancy of hotel rooms.
Room sheet - name sheet used by the hotel for pre-registration of groups, as well as for organizing evenings of rest.
room service- availability of services in the hotel for the delivery of food, drinks, correspondence to the room.
Comprehensive service- a standard set of tourist services, usually including a meeting and seeing off, hotel accommodation, meals and excursion services.
Cruise- a tourist trip on a certain vehicle used as a means of transportation, accommodation, food, entertainment, etc.
Resort fee- in the Russian Federation - a local tax, the payers of which are individuals arriving in resort areas.
Low cost- the general name of airlines for which part or all of the flights are considered low-cost.
Route- a pre-planned procedure for moving a tourist or a vehicle.
Mini bar– a small refrigerator in the room with alcoholic and non-alcoholic drinks; usually at an additional cost.
Motel- A hotel serving autotourists.
Exchange voucher- a legal document that reflects all aspects of the relationship between a tourist and any tourist organization.
Overbooking - overbooking, when the service provider (airline, hotel) assumes more obligations than they can fulfill.
OVIR- Department of visas and registration. Carries out the issuance of general civil (district, regional and republican OVIR) and diplomatic (at the Ministry of Foreign Affairs) foreign passports.
CHI- Compulsory health insurance for Russian citizens.
Organized tourism- travel organized travel companies along the standard route.
Boarding house- a small hotel owned by one or more private individuals who also act as staff here.
Boarding pass- a card that is issued to passengers of air and water transport. It is handed over to the control service upon landing.
voucher- a document confirming the payment for services on the route and being the basis for the provision of these services.
Checkout time- the moment of the beginning (end) of the day (usually 12.00 noon), before which the hotel client is obliged to vacate the room or pay in full or in part for the next overnight stay.
Complaint- Application of the tourist, sent to the office of the company - the seller of the tour in case of discrepancy between paid and actually provided services. Based on the complaint, a protocol is drawn up. If the fact of non-compliance is proved, compensation for damage must follow.
Registration card- a document that is issued to a tourist when entering another country and which the tourist must hand over when leaving. This procedure confirms that the border crossing was legal and authorized by the host authorities.
Regular flight- a regular flight that performs in accordance with a predetermined schedule.
Receptionist- Front desk at the hotel.
Room service– hotel room service
Fortuna system- a package of tourist services at a discount, in which only the approximate region of residence and the category of the hotel are declared. More specific information about the hotel becomes known only upon arrival at the place of rest. Such a system is optimal for a beach holiday in Turkey, Egypt and the Mediterranean countries.
Ski pass - permission or pass to use the lifts in a certain place for downhill skiing or snowboarding.
Snorkeling– swimming in equipment, fins, mask and snorkel.
Accompanying - an employee of a travel company, whose duties include escorting tourists along the route, organizing accommodation, meals and transportation.
Insurance- The conditions of insurance are specified in detail in the insurance policy. An insurance policy is a document that provides guaranteed medical care in the event of illness or injury. Travel insurance is required to enter some countries.
Tax free (tax free)- a system of partial refund of value added tax in a number of countries when foreigners purchase and export goods. As a rule, it is used in large stores when purchasing goods over a certain amount. Money can be returned when crossing the border or in the country of permanent residence.
Thalassotherapy- a complex of wellness procedures using the healing properties of sea water, mud and the organisms living in them.
Customs declaration- a written or oral statement from tourists to the customs authorities when crossing the border, containing information about the things and objects transported by tourists.
Customs declaration - a tax imposed on certain goods passing through the border of a country.
Transit- Transportation of passengers from one country to another through an intermediate country.
Transfer- Meeting or seeing off at the airport (at the station).
Tour- Individual or group travel, consisting of a range of services (transportation, hotel accommodation, excursions, transfers, meals).
Travel agent- Organization-conductor engaged in the implementation of tours formed by the tour operator. Most of the profit comes from commissions earned from the sale of tours.
tour operator- A company specializing in planning, compiling tours (tourist routes) and selling tour packages through travel agents or directly to the tourist.
Tour package- Tourist plan (route), covering the main elements of recreation: transport, accommodation, excursions and other services.
Force Majeure - a circumstance, the occurrence of which could not be prevented by the party responsible for the performance of the obligation, and which is the reason for the non-performance of the latter (for example, war, natural disaster, etc.).
Hostel - a type of hotel with a small set of services.
Charter- Wholesale purchase of an aircraft for the transport of passengers or cargo. Charter flights are scheduled for a specific time, on a specific day, to a specific place ordered.
Chartered flight- A flight booked exclusively for a special group of people who belong to the same organization or their flight is organized on the same behalf (for example, by a tour operator). Charter flights are usually much cheaper than scheduled airline flights. These flights may be operated by additional aircraft or aircraft operating scheduled flights.
Schengen visa- a single visa that gives the right to freely move around the territory of the Schengen countries (Germany, France, Belgium, the Netherlands, Luxembourg, Spain, Portugal, Italy, Sweden, Norway, Finland, Denmark, Austria, Greece) during the validity of the visa.
Shop tour - a tourist trip, the purpose of which is the purchase of certain types of goods characteristic of the host country.
Abbreviations in tourism
Types of meals in hotels
OB or VO (only bed)– no meals, only hotel accommodation
BB (bed & breakfast)- a diet plan that includes breakfast at the hotel. It could be Buffet or continental breakfast
BBT– hotel accommodation with breakfast and treatment.
HB (half board)- half board, 2 meals a day at the hotel. This is usually breakfast and dinner, but some hotels may have breakfast and lunch. Drinks at lunch and dinner are usually not included in the price.
HB+- extended half board
HBT- Hotel accommodation with half board and treatment.
FB (full board)- full board, 3 meals a day at the hotel (breakfast + lunch + dinner). Drinks at lunch and dinner are usually not included in the price.
fb+- Extended full board with local drinks during meals.
FBT– hotel accommodation with full board and treatment.
Mini ALL or (mini all inclusive)- full board with local drinks, not only with meals, but in limited quantities (usually beer, wine).
Max inclusive- a kind of all inclusive service system, the list of additional services can be significantly expanded and includes free use of a sauna, a hairdresser, various sports, etc.
ALL (all inclusive)- all inclusive, hotel service system, food regime, which includes not only 3 meals a day, but also additional services such as light breakfast, snacks, light dinner. Drinks are included in the price. Sometimes it can only be local drinks, while foreign ones are sold for an additional fee.
UAI, ULTRA ALL INC (ultra all inclusive)- meals throughout the day, including alcoholic and non-alcoholic drinks of local and imported production in unlimited quantities throughout the day + additional services at the discretion of the hotel administration.
ULTRA ALL INC varieties: elegance all inc, VIP all inc. super all inc, deluxe all inc, VC all inc, superior all inc, mega all inc, superior all inc VIP service, royal class all inc, ultra deluxe all inc, extended all inc, excellent all inc, max all inc, high class all inc imperial all inc
A-LA CARTE- a menu in which each dish is indicated with its own separate price.
MENU- menu meals - a limited number of dishes from the menu, usually at dinner, to choose from (vegetable or meat salad, fish or meat).
Meals on the principle of "buffet" - a type of self-service in restaurants, cafes, characterized in that visitors for a single average fee receive any number of dishes of their choice from among those offered, previously displayed in the hall.
Meals "on the menu" (a la carte)- the tourist is given the opportunity to choose 2-3 dishes from the proposed menu. As a rule, a choice of appetizer, main menu and dessert is offered.
Continental breakfast- a light breakfast consisting of coffee (tea), juice, buns, butter and jam. It is offered, as a rule, in European city hotels.
English breakfast- full breakfast, usually includes fruit juice, ham and eggs, toast, butter, jam and coffee or tea.
american breakfast buffet- an analogue of a continental breakfast + various cuts (sausages, cheeses) and hot dishes (scrambled eggs, sausages).
Types of buildings in the hotel
MB (main building)- the main building, the central building.
new building- new building.
APT (appartment)- the type of rooms that, in addition to the living area, have an area equipped with a kitchenette, with a set of dishes, an electric stove, a kettle, as a rule, they are sold without meals.
BGLW (bungalow)- bungalow - a separate building used to accommodate tourists, often offered in tropical and southern countries
VILLA- a villa, a separate building (may include several separate rooms), VIP level, as a rule, having an advantage over other types of accommodation - its own garden, its own swimming pool, large area, exclusive location in the hotel, privacy from other tourists.
Jacuzzi Villa- villa with jacuzzi.
HV (Holiday Village)- club hotel, which is a complex of bungalows, located on a large area and offering a wide range of sports and recreational activities. There are HV-1, HV-2 - clubs of the 1st and 2nd category, differ in the set of services provided free of charge.
Cabana- a building on the beach (or near the pool), like a bungalow, standing separately from the main building and sometimes equipped as a bedroom.
Chalet- a chalet, a separate house, usually in the mountains, consisting of 2 or more rooms.
Residence- detached bungalow type building.
executive floor- one or more floors in a hotel with a higher level of service, as well as with an additional set of services.
Classification of hotel rooms
Balcony room- a room with a balcony.
connected room– the room is connected to another room by a connecting door (very convenient option when placing one company / family who want to be in neighboring rooms).
Duplex- two-story, two-level room.
deluxe- deluxe rooms, deluxe rooms, more area than superior.
family room - family apartment, in which you can accommodate from 4 people, with a large area (often from several rooms).
Sitting area- seating area - a part of the room where armchairs, a coffee table, sometimes also a sofa are located.
Standard (STD)- Standard single room.
Studio- a single room larger than standard with its own mini-kitchen combined with the room.
Suite- a room of superior comfort and improved layout, as a rule - a large room with a seating area.
Superior- Superior room.
Mini Suite- room of the improved category (better than Superior).
junior suite- superior room: usually a large comfortable room with a fenced-off sleeping place, converted into a living room during the day.
Senior Suite- a superior room, as a rule, two-room: a living room and a bedroom.
executive suite- usually a suite with two bedrooms
King Suite- "royal suite", which has 2 bedrooms, a living room and a meeting room or office.
Honeymoon Room- room for honeymooners, with a large KING SIZE bed and an additional present from the hotel.
ROH (run of the house)- accommodation in a hotel without specifying the type of room and the view from the window, accommodation is provided in any category of rooms available at the hotel.
