Transportation of people with disabilities is an opportunity for everyone!
Today the lives of people handicapped, who are forced by circumstances, is most of the time at home, is associated with the search for opportunities to visit new places or just get to the hospital or clinic. We offer a service that slightly diversifies the life of people with limited mobility, and at the same time, allows you to comfortably get to the right place.
Our vehicles for transporting people with disabilities, equipped with the latest technology, because first of all we think about the convenience of people who need special conditions of movement in specialized vehicles. The cabin is wide and spacious, so it is possible to place a wheelchair in a place convenient for the passenger. Safety is ensured by the presence of belts and special fasteners that do not allow the stroller to move around the cabin while driving.
Another distinguishing feature of our medical taxi for people with disabilities, is the possibility of transporting bedridden patients. In addition, the interior of the special transport is equipped with air conditioning, so in any weather during the trip, a person in a wheelchair will feel cozy and comfortable. Since such trips for people with disabilities are often the only opportunity to see the city not from the windows of the apartment, our cars have wide windows that allow you to observe what is happening around you if you wish. That is why people often contact our company with the aim of organizing a sightseeing trip for people with disabilities.
Before each trip, our company without fail concludes an agreement with the customer, which is also insurance in case of unforeseen situations. This service is also not very common in the city, so we consider it our advantage over other wheelchair carriers.
Thus, a person with disabilities, turning to us, receives:
- maximum comfort during the trip;
- the ability to place a wheelchair directly in the cabin;
- conclusion of an agreement;
- affordable prices for a full range of services
Call us and use the service of transportation of the disabled, which will not leave even a shadow of sadness, but will fill your life with vivid emotions and good mood.
Transport for people with disabilities
For the transportation of people with disabilities, our service uses a new, specially equipped transport brand Ford Transit.
Equipment for people with disabilities
To transport people with disabilities, our employees use both standard hard stretchers with a pillow and a blanket for medical special transport, and a medical chair for carrying seated patients, if necessary, soft stretchers are used.
09/27/2018. The third new Ford Transit car has been released for the medical taxi line!
We are glad to announce the launch of the third new 2018 Ford Transit ambulance!
The rules for the transportation of people with disabilities are regulated by the Order of the Ministry of Transport of Russia dated December 1, 2015 No. 347 “On Approval of the Procedure for Ensuring Accessibility for Disabled Passengers of Motor Transport Vehicles and Urban Surface Electric Transport, Bus Stations, Bus Stations and the Services Provided, as well as Providing them with needed help." The document was registered with the Ministry of Justice of Russia on 05/06/2016 under No. 42032.
The order defines the conditions for the accessibility of bus stations and bus stations for disabled people, their transportation and transportation of their luggage by road, including by order, by passenger taxis, as well as by urban ground electric transport.
Disabled passengers, when buying a ticket in intercity and international communications, must notify the carrier or its agent at least a day before the trip about their disability and the need to provide assistance to them, the document says.
The administration of bus stations and bus stations is obliged to provide such passengers with:
Assistance with moving around the territory of the facilities, including when entering and exiting vehicles, to the places of embarkation and disembarkation, when checking in and receiving luggage;
accompaniment of passengers with persistent disorders of vision and independent movement through the territory of objects and in vehicles;
duplication of inscriptions, signs and other information in Braille;
the admission of a guide dog to the transport facility and to the vehicle in the presence of relevant documents;
admission of a guide dog to the facility where services are provided and to travel to vehicle with a document confirming her special training.
The owners of transport facilities must provide disabled people with:
Unhindered entry to and exit from facilities independently or with the help of personnel and auxiliary means;
the possibility of independent or with the help of personnel and auxiliary vehicles to move around the territory of the facilities in order to access the place of provision of services;
the possibility of passing passengers from among the disabled using a wheelchair for movement through the checkpoint if there is control at the entrance to the facilities;
equipping facilities with low-lying telephones with a volume control function, text phones for communication with information and emergency services.
Carriers provide disabled passengers with:
boarding and disembarking from vehicles, including using special lifting devices for passengers with disabilities who are unable to move independently;
the ability to transport a wheelchair of a disabled passenger without charging a fee;
transportation of guide dogs with a special document;
equipping vehicles with inscriptions, other textual and graphic information in large print, including the use of Braille dotted font.
The owners of transport facilities should inspect bus stations and bus stations for their accessibility for the disabled and draw up appropriate passports. The order provides criteria for evaluating such objects. In particular, allocated parking lots are taken into account ( parking places) for personal vehicles of disabled people; interchangeable wheelchairs; adapted elevators; handrails; ramps; lifting platforms (ramps); sliding doors; accessible entrance groups; accessible sanitary facilities, etc.
Information about the accessibility of facilities should be posted on the facade of the building, and by carriers on the vehicle, so that passengers can find out such data before the trip. In addition, such information can be found on the official websites of carriers and facility owners. This data should be updated quarterly.
The order will come into force on May 22, 2016, with the exception of certain provisions that will come into force on July 1.
How often have you seen people with disabilities among the passengers on a flight? I think not often. And all because people simply do not know that quite a long time ago, at the international level, rules were developed for the transportation of passengers who, for health reasons, need slightly different flight conditions from the usual ones. Today, all airlines in Russia and the world provide services for the air transportation of disabled passengers.
How to start preparing for a flight if the passenger is disabled?
When booking tickets, you should pay the agent's attention that the ticket is purchased for a disabled passenger. In this case, the agent makes a special mark-request in the order. This request goes to the airline. Thus, the carrier receives a signal that for a certain flight and date it is necessary to take additional measures to ensure the boarding and disembarking of a passenger with a disability. As a rule, all airlines confirm the request for transportation of a disabled passenger within a few days. Therefore, it is worth booking tickets in advance. It is also important to understand here that some passengers are able to travel alone, and some require an accompanying person or several chairs for transportation, for example, for a patient on a stretcher. All this is also negotiated when booking tickets.
It will also be useful to call the airline's call center about a day before departure and make sure that the ticket reservation contains a corresponding mark that the passenger is disabled.
Passage of pre-flight procedures by a passenger with disabilities
All pre-flight formalities passengers with disabilities pass out of turn. If a passenger is in a wheelchair, his wheelchair should luggage compartment, and the person is provided with an airport wheelchair, if the condition of the passenger allows it. At the same time, a personal wheelchair, stretcher or a specialized passenger seat is transported as baggage free of charge and is not included in the baggage allowance. In the salon, people with disabilities can also take crutches, a cane, a walker and an oxygen cylinder free of charge. It is recommended to take the necessary medicines with you to the cabin, and place the second set in your luggage. A guide dog, by the way, is also transported free of charge if it has all the supporting documents. A certificate on the eligibility of the flight is also required for a passenger with disabilities, because. without it, the airline has the right not to assume responsibility for the transportation of a disabled passenger.
Accommodation of passengers with disabilities on board the aircraft
Passengers with disabilities go on the plane first. They are placed in places convenient for them, but not at emergency exits and not in the front rows of seats. In flight, they receive attention from the attendants or airline personnel. Such passengers are the last to leave the plane, receive their stroller or stretcher, and the equipment received at the airport of departure is handed over to the meeting staff at the airport of arrival.
I hope that the information received will be useful to you, and the flight will go smoothly and calmly.
Order of the Ministry of Transport Russian Federation(Ministry of Transport of Russia) dated February 15, 2016 N 24 Moscow "On approval of the procedure for providing passengers with disabilities and other persons with disabilities services at airports and on aircraft"
In accordance with paragraph 13 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation" (Collected Legislation of the Russian Federation, 1997, N 12, Art. 1383; 1999, N 28, Art. 3483; 2004 , N 35, item 3607, N 45, item 4377; 2005, N 13, item 1078; 2006, N 30, item 3290, 3291; 2007, N 1 (part I), item 29, N 27, Article 3213, No. 46, Article 5554, No. 49, Article 6075, No. 50, Articles 6239, 6244, 6245; 2008, No. 29 (Part I), Article 3418, No. 30 (part 2) II), item 3616; 2009, N 1, item 17, N 29, item 3616; 2010, N 30, item 4014; 2011, N 7, item 901, N 15, item 2019, 2023, 2024, No. 30 (Part I), Article 4590, No. 48, Article 6733, No. 50, Article 7351; 2012, No. 25, Article 3268, No. 31, Article 4318, No. 53 (Part 1 ), item 7585; 2013, N 23, item 2882, N 27, item 3477; 2014, N 16, item 1830, 1836, N 30 (part I), item 4254, N 42, item I order:
1. Approve the attached Procedure for the provision of services to disabled passengers and other persons with disabilities at airports and on aircraft.
And about. Minister E. Dietrich
The procedure for providing passengers with disabilities and other persons with disabilities services at airports and on aircraft
1. The procedure for providing passengers with disabilities and other persons with disabilities of services at airports and on aircraft (hereinafter referred to as the Procedure) was developed in accordance with paragraph 13 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation" (Sobraniye zakonodatelstva Rossiyskoy Federatsii, 1997, No. 12, Art. 1383; 1999, No. 28, Art. 3483; 2004, No. 35, Art. 3607, No. 45, Art. 4377; 2005, No. 13, Art. 1078 ; 2006, N 30, items 3290, 3291; 2007, N 1 (part I), item 29, N 27, item 3213, N 46, item 5554, N 49, item 6075, N 50, Articles 6239, 6244, 6245; 2008, No. 29 (part I), Article 3418, No. 30 (part II), Article 3616; 2009, No. 1, Article 17, No. 29, Article 3616; 2010, No. 30, article 4014; 2011, No. 7, article 901, No. 15, articles 2019, 2023, 2024, No. 30 (part I), article 4590, No. 48, article 6733, No. 50 , Article 7351; 2012, No. 25, Article 3268, No. 31, Article 4318, No. 53 (part 1), Article 7585; 2013, No. 23, Article 2882, No. 27, Article 3477; 2014 , N 16, item 1830, item 1836, N 30 (part I), item 4254, N 42, item 5615; 2015, N 27, item 3957, N 29 (part I), Art. 4342, 4356, 4379, 4380; 2016, N 1 (part I), art. 82).
2. This Procedure is applied in the implementation of domestic and international air transportation of passengers from among the disabled and other persons with disabilities on regular and charter flights.
3. Passengers from among the disabled and other persons with disabilities for booking and concluding a contract air transportation can contact the carrier or the carrier's agent directly at the points of sale of air transportation either by phone or e-mail, or book a passenger seat and capacity independently through information systems.
4. Passengers from among the disabled and other persons with disabilities when booking and concluding an air transportation agreement are obliged to inform the carrier or the agent of the carrier, and when concluding an agreement on the sale of a tourist product - to the tour operator or travel agent about their disability, as well as about the overall, weight and other characteristics of individual vehicles (including the presence and specifications batteries) carried on board the aircraft.
5. The carrier or the agent of the carrier, when booking and concluding an air transportation agreement, must provide passengers with disabilities and other persons with disabilities information:
on the services provided by the carrier on board the aircraft;
on services provided at the airport, in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation";
on the procedures for the implementation of air transportation and the issuance of individual means of transportation used by passengers.
6. When concluding an agreement on the sale of a tourist product, the tour operator or travel agent must provide disabled passengers and other persons with disabilities with the information specified in paragraph 5 of this Procedure.
7. Services at airports and on board aircraft are provided to passengers with disabilities and other persons with disabilities upon request for the need for services.
Request for the need for services provided by the carrier on board the aircraft, in accordance with subparagraph 2 of paragraph 19 of this Procedure, as well as for services provided at the airport, in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 . N 60-ФЗ "Air Code of the Russian Federation" and paragraph 16 of this Procedure are presented by passengers from among the disabled and other persons with disabilities to the carrier or the carrier's agent when booking and / or when concluding an air transportation agreement or to a tour operator or travel agent when concluding a sales agreement tourism product.
8. The carrier or the agent of the carrier is obliged to ensure the acceptance of requests submitted by passengers from among the disabled and other persons with disabilities about the need for services provided by the carrier on board the aircraft, as well as about the services provided at the airport, in accordance with subparagraphs 1-5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation", at the points of sale of air transportation by the carrier or carrier's agent, by phone or e-mail or when booking air transportation via the information and telecommunication network "Internet" .
When booking air transportation via the information and telecommunication network "Internet", the carrier or the agent of the carrier provides the opportunity to detail the request for the need for services in the appropriate field of the request or by phone.
9. Contracts between carriers, agents of the carrier, persons providing services for servicing departing and arriving passengers in the area and buildings of the air terminal complex (hereinafter referred to as the service organization), and tour operators or travel agents should provide for the procedure for mutual informing about the availability and content of passengers presented by passengers with disabilities and other persons with disabilities inquiries about needs for services.
10. Provision of passengers from among the disabled and other persons with disabilities of passenger seats on board the aircraft is carried out taking into account compliance with flight safety requirements.
The carrier is obliged to take all possible measures for the joint accommodation on board the aircraft of a passenger from among the disabled and other persons with disabilities and the accompanying persons accompanying them.
11. The handling organization is obliged to ensure the establishment at the entrances to the air terminal complex and in other places determined by the servicing organization, the place of arrival at the airport of passengers from among the disabled and other persons with disabilities, equipped with a call (alert) button, other technical devices providing a call (alert) means in accordance with the legislation of the Russian Federation.
Upon receiving the call, employees of the service organization are obliged to arrive at the meeting point of passengers to provide the services provided for by this Procedure within a period of time not exceeding 20 minutes.
12. The service organization, through sound and visual notification at the airport, and if there is an official website of the airport in the information and telecommunication network "Internet" also on the website, is obliged to provide information about the services provided to passengers from among the disabled and other persons with disabilities on the territory of the airport and the order in which they are provided, including:
1) on the location of the places of arrival of passengers at the airport, equipped with a notification (call) button;
2) on the location of wheelchairs for the movement of passengers on the territory of the airport;
3) on the location of car parks allocated for passengers;
4) on meeting places for passengers;
5) phone numbers where additional information can be obtained;
6) on the location of places for walking guide dogs;
7) about transport for moving between terminals, other ground transport;
8) on restrictions on the transportation of individual vehicles used by passengers (dimensions, weight, other design features);
9) on services for the provision of wheelchairs (or electric seats) for moving around the airport;
10) on the procedure for making contacts with employees of the service organization;
11) on the procedure for the provision of services provided at the airport, in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation", as well as other services provided at the airport.
13. At the request of the need for services submitted by passengers from among the disabled and other persons with disabilities when booking and concluding an air transportation agreement or when concluding an agreement on the sale of a tourist product, the following services are provided at the airport by a service organization without charging an additional fee:
1) accompaniment and assistance in check-in and baggage clearance;
2) accompaniment and assistance during the passage of border, customs, sanitary and quarantine, veterinary, quarantine and phytosanitary types of control provided for by the legislation of the Russian Federation, as well as during the passage of pre-flight inspection;
3) escort and assistance when boarding an aircraft, including, if necessary, using ambulifts for passengers unable to move independently;
4) boarding a passenger seat on board an aircraft on a priority basis;
5) disembarkation of passengers from an aircraft using wheelchairs and (or) ambulifts, carried out after the exit of other passengers, including escort and assistance in moving items that are with passengers on board the aircraft;
6) personal meeting of passengers by employees of the service organization at the airport of arrival;
7) escort and assistance in the movement of passengers in the terminal building.
14. At the request of the need for the services of passengers from among the disabled and other persons with disabilities, submitted directly at the airport to the service organization, the following services are provided at no extra charge:
1) meeting at the place of arrival of passengers and providing assistance in moving around the territory of the airport in case of notification by passengers of their arrival;
2) provision of wheelchairs and (or) other means for moving passengers around the airport;
3) provision for temporary use of wheelchairs to passengers who are unable to move independently in case of delay in delivery to the airport of destination or airport of intermediate landing of a special vehicle for transportation belonging to the passenger, or loss or damage (spoilage) of this vehicle during air transportation;
4) assistance in walking guide dogs.
15. In the event of a delay in the departure of an aircraft, an employee of the service organization regularly, according to the technology approved by the service organization, or upon the call of a passenger from among the disabled and other persons with disabilities, assists him in providing information about the departure of the aircraft.
16. Disabled passengers and other persons with disabilities must be provided with the opportunity to remain in their own wheelchair (except for an electric wheelchair) until boarding the aircraft.
An electrically powered wheelchair used by a passenger is checked in as checked baggage at check-in for the flight.
Passengers using an electrically powered wheelchair are required to carry a set of wrenches/devices to disconnect the wheelchair battery terminals, as well as battery packaging in accordance with the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air1.
Disconnection and connection of the battery terminals of the wheelchair with an electric drive is carried out by passengers themselves or, upon request about the need for services, by a service organization.
17. The issuance of wheelchairs used by disabled passengers and other persons with disabilities at the airport of destination, at the airport of stopover is carried out in the baggage claim area upon request for the need for services submitted in accordance with paragraph 7 of this Procedure, or submitted upon check-in for the flight, immediately after the disembarkation of passengers from the aircraft.
At the transfer airport, the issuance of wheelchairs used by disabled passengers and other persons with disabilities is carried out upon a request for the need for services submitted in accordance with clause 7 of this Procedure, or submitted during check-in for a flight, in the baggage claim area, or immediately after disembarking from the aircraft, provided that the minimum connection time with the flight for which the passenger has booked a seat is more than four hours.
If there is no request for the wheelchair used by the passenger at the transfer airport or if the connection time with the flight for which the passenger has booked a seat is less than four hours, the service organization is obliged to provide passengers unable to move independently with a wheelchair for movement across the airport.
18. At the airport and on board the aircraft, disabled passengers and other persons with disabilities perform medical procedures, take food and medicines, personal care, sanitary and hygienic procedures, as well as look after a guide dog on their own or with the help of accompanying persons.
The carrier does not carry out lifting and carrying on the hands of passengers from among the disabled and other persons with disabilities.
19. On board the aircraft, passengers from among the disabled and other persons with disabilities are provided by the carrier with the following services:
1) familiarization with the rules of conduct on board the aircraft and with other relevant information in a form accessible to passengers;
2) provision for temporary use of an on-board wheelchair for movement on board an aircraft to passengers who are unable to move independently upon a request for the need for services submitted in accordance with paragraph 7 of this Procedure;
3) assistance in accommodation hand luggage, located with the passenger, on board the aircraft;
4) assistance in moving to the toilet and back, including using an on-board wheelchair, for passengers who are unable to move independently.
20. The baggage of passengers from among the disabled and other persons with disabilities at the airport of departure must be loaded into the aircraft in such a way that at the airport of destination it would be possible to unload it from the aircraft in the first place.
21. Wheelchairs and other assistive devices used by disabled passengers and other persons with disabilities are transported as checked baggage in the baggage compartments of the aircraft.
In the passenger cabin of the aircraft, it is allowed to transport folding wheelchairs and other auxiliary devices used by passengers, the weight and dimensions of which do not exceed the dimensions of hand luggage established by the Federal Aviation Rules. General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees", approved by order of the Ministry of Transport of Russia of June 28, 2007 N 82 (registered by the Ministry of Justice of Russia on September 27, 2007, registration N 10186), as amended by orders Ministry of Transport of the Russian Federation dated October 8, 2008 N 165 (registered by the Ministry of Justice of Russia on December 24, 2008, registration N 12964), dated October 25, 2010 N 231 (registered by the Ministry of Justice of Russia on December 14, 2010, registration N 19174), dated April 2, 2012 N 88 (registered by the Ministry of Justice of Russia on May 5, 2012, registration N 24083), dated April 30, 2014 N 114 (registered by the Ministry of Justice of Russia on May 23, 2014, registration N 32421), dated July 16, 2014 N 187 (registered by the Ministry of Justice of Russia on August 25, 2014, registration N 33780) (hereinafter referred to as the Federal Aviation Rules).
22. Wheelchairs used by passengers with disabilities and other persons with disabilities are accepted for air transportation, subject to the submission by passengers of a request for the need for services in accordance with paragraph 7 of this Procedure.
Wheelchairs used by passengers are accepted for air transportation at no additional charge.
23. Organization of interaction, coordination, operational control of the process of servicing passengers with disabilities and other persons with disabilities, as well as processing requests for the need for services at the airport (including applications from carriers according to the data of the automated booking system in the format of standard PAL / CAL messages) are carried out specialized service organization.
24. Servicing of passengers from among the disabled and other persons with disabilities is carried out by performing the following sequential actions:
24.1. By departure: the start of service (comes from the moment information is received about the arrival of passengers at the airport) - check-in for the flight, departure for boarding the aircraft, end of service - boarding the aircraft (completion of accommodation on board the aircraft).
24.2. Upon arrival: obtaining information on the presence on board of the aircraft of passengers from among the disabled and other persons with disabilities, when placing the aircraft at a parking lot not equipped with a telestair, calling a special vehicle / ambulift (for passengers with an escort service up to passenger seat on board the aircraft, passengers on a stretcher, passengers who, for medical reasons, require the use of an oxygen cylinder) and a request for the need for an escort service, arrival of the aircraft, disembarkation of passengers from the aircraft, delivery to the arrivals hall, baggage claim.
25. Servicing passengers from among the disabled and other persons with disabilities at the railway station areas is carried out by performing the following sequential actions:
25.1. When passengers apply to an employee of the service organization on the territory of the forecourt or in the hall of the airport complex with a request to assist them in transportation, the employee of the service organization informs the specialized subdivision of the service organization about this.
25.2. An employee of a specialized division of the service organization accompanies (transports) the passenger and his luggage to the first-aid post if the passenger needs medical services, or to the check-in counter if the passenger does not need medical services and wishes to check in for the flight in the prescribed manner.
25.3. The screening of passengers and their luggage, as well as the screening of persons accompanying them, including employees of a specialized division of the service organization, carried out at the entrances to the airport, is carried out out of turn.
26. Servicing of departing passengers from among the disabled and other persons with disabilities is carried out through the following sequential actions:
26.1. The check-in line dispatcher checks in passengers and checks in baggage out of turn.
If the passenger is going to the airport of transfer, the check-in line dispatcher, in the absence of restrictions on the issuance of a wheelchair at the airport of transfer, asks the passenger on which sections of the air transportation the issue of the wheelchair used by the passenger is required.
26.2. Upon arrival at the service area, an employee of a specialized division of the service organization transfers the passenger to a wheelchair provided by the service organization to move around the forecourt and terminal areas, and the wheelchair, registered as checked baggage, is delivered to the picking room for subsequent transportation and placement on board the aircraft .
26.3. Wheelchair screening is carried out at the baggage screening point.
26.4. When checking in for a flight, the check-in line controller checks for the availability of the appropriate codes to provide the required service at the airport of arrival. If necessary, the check-in line dispatcher adjusts the special service code in accordance with the needs of passengers.
26.5. The check-in line dispatcher allocates passenger seats that meet the needs of passengers, subject to compliance with flight safety requirements:
passenger seats at evacuation exits are not provided to disabled passengers and other persons with disabilities;
for the installation of a stretcher, a number of passenger seats are provided upon payment for their use in the manner established by the Federal Aviation Rules.
26.6. After registering passengers for a flight for international air transportation, an employee of a specialized division of the service organization delivers passengers to the customs control zone for customs clearance and customs control, then to the passport control booth for passengers to pass the border control procedure out of turn.
26.7. After passing the border control by passengers, an employee of a specialized division of the service organization delivers passengers to the control zone (pre-flight screening point), where passengers pass pre-flight screening passengers and their belongings, and then delivers passengers to the landing waiting area to the appropriate exit no later than the start time of boarding according to the technological aircraft maintenance schedule.
26.8. If the aircraft is parked at a parking lot equipped with a jet bridge, the controller at the landing control desk, upon readiness of the aircraft, invites passengers from among the disabled and other persons with disabilities to board the aircraft out of turn, before boarding the rest of the passengers. In the event that at the time of boarding the flight, passengers from among the disabled and other persons with disabilities are not at the boarding gate, the dispatcher at the boarding control desk provides priority service upon their arrival.
26.9. If the aircraft is installed at a parking lot that is not equipped with an air bridge, passengers are transported using a special vehicle, ambulift or apron bus.
26.10. Employees of a specialized subdivision of the service organization carry out the placement of passengers on board the aircraft, accompanied by a flight attendant (a designated flight attendant in whose area of responsibility are the passenger seats of passengers with disabilities and other persons with disabilities) to the passenger seats indicated in boarding pass.
27. Servicing of arriving passengers from among the disabled and other persons with disabilities is carried out through the following sequential actions:
27.1. Disembarkation of passengers from the aircraft is carried out last, immediately after the exit of all passengers, while an employee of a specialized unit of the service organization assists passengers in transferring from a passenger seat to a wheelchair provided by the airport.
27.2. An employee of a specialized subdivision of a service organization transports passengers to pass border control (when carrying out international air transportation). After passing through border control, an employee of a specialized division of the service organization accompanies passengers to the arrivals hall.
27.3. An employee of a specialized subdivision of the service organization helps passengers to receive luggage. If the passenger checked in the wheelchair as checked baggage, an employee of a specialized subdivision of the service organization receives the passenger's baggage, unpacks the wheelchair, puts it into working position, transfers the passenger to his wheelchair and accompanies the passenger and his baggage to the place of customs control (when carrying out international air transportation).
27.4. In case of loss of baggage of a passenger from among the disabled and other persons with disabilities, as well as damage to baggage or loss of part of its contents, an employee of a specialized division of the service organization delivers the passenger to the baggage search desk, where the passenger draws up documents for the unreceived (damaged or with the loss of part of the contents) baggage and passenger customs declaration (when carrying out international air transportation) in the prescribed manner.
27.5. After receiving the baggage, an employee of a specialized division of the service organization accompanies a passenger from among the disabled and other persons with disabilities to the vehicle at the station square and assists in boarding the vehicle and loading his luggage.
Passengers with disabilities are identified in the PIL (Passenger Information List). For each category of such passengers, special codes are established, which are indicated on the ticket and on the passenger's boarding pass:
BLND - blind or visually impaired passenger;
DEAF - deaf passenger;
DPNA - a passenger with intellectual disabilities, capable of understanding, who needs to be accompanied by a person providing care for this passenger in flight;
MAAS - a passenger who needs to be met and escorted, who needs assistance in obtaining baggage (can be used together with the designations BLND and DEAF)
MEDA - patients who may need to undergo a medical examination;
STCR - sick passengers on a stretcher;
WCHC - the letter C means "cabin seat". The passenger cannot move independently, a wheelchair is required to move around the platform and the aircraft cabin;
WCHS - the letter S means "steps". The passenger cannot go up and down the steps of the gangway, but can independently move from and to his seat in the cabin. A wheelchair is required to move to and from the aircraft or boarding gallery;
WCHR - the letter R means that a wheelchair will be required when moving to or from the aircraft and which is able to go up / down the ladder by itself;
WCMP - the passenger is traveling with a mechanical wheelchair;
WCBD - the passenger is traveling with a wheelchair on a dry electric battery;
WCBW - a passenger is traveling with a wheelchair powered by a wet battery.
Boarding of sick passengers and their attendants must be carried out before boarding the rest of the passengers.
Such passengers are usually divided into two categories:
- -clinical cases
- - non-clinical cases.
In a different approach, they are divided into:
- - ambulatory passengers
- - non-ambulatory passengers.
Clinical case is a passenger with reduced mobility, for the carriage of which a medical permit is required.
Non-clinical case is a passenger with reduced mobility for whose transportation a medical permit is not required.
ambulatory passenger- a passenger who is able to board the aircraft, move around in the cabin and leave the aircraft without assistance.
Non-ambulatory– a passenger who needs assistance to board, move around in the cabin and or leave the aircraft.
Passengers in wheelchairs.
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Definition |
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A passenger who can go up and down stairs and move around in the cabin of an aircraft, but who requires a wheelchair to get to the aircraft or after disembarking from the aircraft. |
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A passenger who cannot go up and down stairs and move in the cabin of an aircraft, but who can move in the cabin of an aircraft. He needs a wheelchair to get to and from the plane, and needs to be carried up and down the passenger stairs. |
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A passenger who is completely immobile. He needs a wheelchair to get to the aircraft and after disembarking from the aircraft, he needs to be carried up and down the passenger stairs and to and from the passenger seat. |
A blind person is a passenger who is blind and needs help. He can be accompanied by a sighted guide dog. Code SSR-BLND.
A deaf person is a passenger who is deaf and needs help translating announcements at the airport and on board the aircraft. He may be accompanied by a hearing guide dog. Code SSR DEAF.
A passenger on a stretcher is a passenger who needs to be transported on a stretcher. Code SSR-STCR.
Support for legs.
The footrest is used for the passenger who cannot bend the legs or leg and needs the footrest.
Supplemental oxygen.
Supplemental oxygen is provided for therapeutic indications upon special request. SSR-MEDA code.
Service at the departure station for passengers with disabilities.
Normally, passengers with disabilities must apply for check-in. By not waiting for the check-in deadline published in the respective schedule in order to fulfill all requirements (for example, 60 minutes before the flight departure time).
In addition to the usual rules free transportation hand luggage, passengers of this category can take wheelchairs, crutches, orthopedic devices and other means of transportation free of charge.
They must adhere to the following procedure:
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Action |
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Does the passenger take their own wheelchair with them? If yes, then:
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Special luggage tags to all checked baggage, so that that passenger's baggage is given priority and can be easily located upon arrival; if such tags are not provided, class C priority tags are used. |
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Checking if all requirements are met |
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Assistance is offered depending on the type of passenger with a disability |
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This passenger boards in front of the main group of passengers |
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The presence of such a passenger on board is reported to all involved stations. |
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A list is being prepared for the aircraft crew with relevant information about this category of passengers. |
Service at transfer station and arrival station.
At the transfer station and the arrival station, the following actions are performed:
- - assistance is provided to the passenger, as written in the notification message, including assistance with immigration and customs control and baggage claim
- - in the case of a transfer with a change of airline, the information is checked whether the new carrier was informed about this passenger.
- - if this information is not indicated in the notification message, all special equipment (stretchers, wheelchairs, oxygen cylinders, etc.) is returned to the departure station.
Seating.
For safety reasons, special category passengers are not allowed to sit in rows near the emergency exit.
Passengers. Those who can move around without assistance, in principle, can sit according to their own wishes and requests (for example, near the toilets), with the exception of prohibited places.
Special seats with movable armrests are available on some aircraft and in some classes.
Seats are usually pre-allocated by the reservation department. If this is not done, suitable seats are allocated to such passengers.
