Bj 403 airline. Nouvelair - "Good airline"

Tunisian Airlines (Nouvelair) is a company operating in the field of charter flights for over 20 years. It is the largest charter carrier in Tunisia and North West Africa.

Airline Information

Tunisian Airlines is an African carrier whose activity is the organization of charter flights from major European cities to the popular resort destinations of Tunisia. Despite the narrow specialization, it was able to become the second in terms of passenger traffic in the country. The airline is famous for its high level of service and safety.

The company was founded in 1989 as a subsidiary of the French company AirLiberte. Initially, the aircraft fleet had only two units of MD-83 type aircraft, and the geography of flights was limited to several international flights. The active phase of development began in 1995 after the purchase of a part of the Travel Group shares. Within 4 years, Tunisian Airlines was able to purchase its own Airbus A-320 airliner. By 2000, the company had transported more than 1,000,000 people. Gradually, the old MD-83s were replaced by Airbuses, and the enterprise began to function as an independent organization.

Now Nouvelair is betting on a high level of air travel safety and technical condition aircraft. Cleaning of airliners is also given special attention. For its efforts, the company has repeatedly been awarded certificates from many well-known organizations in the field of civil aviation.

The fleet has over 10 Airbus A-320 and A-321 aircraft, designed to carry 180 and 215 people, respectively. Moreover, they are about 12 years old.

The volume of passenger traffic during the year is about one and a half million people. Home airports are major countries- Tunisia, Djerba, Monastir.

Directions

The geography of Tunisian Airlines flights includes more than 130 destinations. At the same time, air traffic is focused not only on Tunisian cities(Monastir, Tunis, Enfidha, Djerba), but also to the resorts of the Old World.

Flights are operated to almost every European country (Germany, Belgium, Bulgaria, Great Britain, Hungary, Denmark, Italy, the Netherlands, Norway, Poland, Serbia, Slovakia, Slovenia, France, Switzerland, Sweden), as well as to Turkey. Also, flights are operated to Ukraine (Kiev) and Russia (Moscow, St. Petersburg). Russian flights are operated from Pulkovo and Domodedovo airports.

Tunisian Airlines: check-in

You can only check in for flights at the airport. The airline recommends arriving at the airport well in advance - at least 2 hours before the scheduled departure time. Check-in closes 45 minutes before departure.

It is allowed to carry up to 7 kg per passenger in the aircraft cabin. You can carry baggage with a weight not exceeding 20 kg free of charge.

"Tunisian Airlines": reviews

The main advantages of the company for passengers include:

• low cost of flight;
• comfortable friendly atmosphere;
• the professionalism of the flight crew;
• politeness and responsiveness of flight attendants;
• aircraft cleanliness;
• good condition of the aircraft.

Among the shortcomings of air passengers are the following:

• check-in and landing in Tunisia is much better than from Russian airports;
• delays often occur during peak periods;
• lack of information about unplanned delays;
• staff speaks only English;
• small space between the seats in the cabin;
• medium quality in-flight meals;
• no hot meals
• passengers are not informed about the use of emergency equipment when flying over the sea;
• flight attendants do not check the position of the seat backs before takeoff;
• Basically, all flights from Russia are operated at night.

Tunisian Airlines is a company that has been operating in the field of charter flights for over 20 years. It is one of the leading airlines in North Africa. During its existence, the company has achieved great success. Recently, she began to work with the Russian market. In general, passengers are satisfied with the services provided, but there are still moments that need to be worked on.

Year of foundation of the company, which this moment in international registries it is listed under the codes BJ (in IATA) and LBT (in ICAO), is 1989. It was then that a subsidiary of the French air carrier Air Liberte settled in Tunisia. Its main purpose is charter flights between an African state and European countries, although the company also performs regular flights.

The history of development

The active development of the airline begins in 1995, when the Travel Group began to make investment injections into the Tunisian carrier. But the real rise came in 1999 - at that time the Airbus A320 appeared in the hangars (before that, crews flew exclusively on 2 small MD 83s). This allowed the passenger turnover to exceed 1 million people in the early 2000s.

The current name "Nouvelair Tunisie" was assigned to the air carrier in 2005. The following year, companies issue ISO certification, then IATA conducts operational safety certification.

In 2009, bj Tunisian airline receives a certificate from Afnor for high quality service, flight safety and information transparency. In the SkyTrax ratings, the air carrier has not yet been noted, despite the fact that the company has received prestigious certificates from organizations such as ISO, IOSA, EASA, IATA in its history.

Although Nouvelair Tunisie specializes more in charter flights, this does not prevent it from becoming the second most important airline in the country, losing the championship to Tunisair. The air carrier actively cooperates with such world travel operators:

• "KARAVEL-PROMOVACANCES",
• SUNSHINE HOLIDAY,
• "TUI".

Contacts

The headquarters of Nouvelair Tunisie is based in the tourist area of ​​Monastir (postal address: ZoneTouristiqueDkhila, BP66, 5065Monastir, Tunisia).

In Russia, there is a representative office of the company in Moscow, on Prospekt Mira. You can also call here by phone +74959375921 to get the necessary information. Email should be sent to a mailbox Russian representation – [email protected]. The company has an official registered website where you can get all the information about flights - https://www.nouvelair.com/.

Additional Information. At the moment, the air carrier is a private property. The main shareholder (55%) is the Tunisian Tourist Office. One fifth of the shares is owned by Sofiat. The remaining share is accounted for by Kart and Marhaba. The airline is run by CEO Chokri Zarrad.

You can check in for Nouvelair Tunisie flights at the airport, at the terminal counter. It starts 2 hours before the departure of the aircraft, and ends 45 minutes. At Tunisian airports, check-in starts a little earlier - 3 hours before departure and ends - 60 minutes.

It is advisable to arrive at the airport well in advance of check-in, so that you can stand in tedious queues less later. Even if the flight is delayed, it is better to approach the counter taking into account the original flight time.

Note! In the event of a slight delay after check-in closes, but before passengers board the aircraft, the problem can be solved privately by contacting an airline representative at the airport.

Online check-in for a flight by this company provides for compliance with formal rules. The airline offers: check in and book through the Nouvelair.com/en website, but first log in with your email address. It will then receive a confirmation of the booking, as well as boarding pass which can be printed.

On the website, 48 hours before departure, you can use the right of priority seat selection, but this service is paid and will cost 10€. If you want to sit in an area where there are free legrooms, you will have to pay an additional 15€.

Russian travelers can also use the services of a number of websites that offer assistance in completing check-in for Nouvelair Tunisie flights. They will help you buy tickets for the flights you need, book the most convenient places and register quickly. But it is recommended to do this 48 hours before departure.

In order to control the situation regarding the upcoming booked flight, information about its status can be obtained in the current mode on the page https://www.nouvelair.com/fr/preparer-le-voyage/suivre-nos-vols.html .

Connections

Most of the company's flights are transfer flights. But Nouvelair Tunisie has no connections on routes from Russia: a charter to Monastir from Moscow and to Enfida from St. Petersburg is direct.

When flights are delayed, the company does not always provide preferences to passengers (as evidenced by some reviews of passengers who have found themselves in such situations). Depending on the conditions of the airport, seats in the waiting room will be provided (without the issuance of blankets). With significant delays in connecting flights, passengers can only rely on water and dry rations.

Baggage rules

For 1 passenger, free baggage is limited to a maximum weight of 20 kg (for flights to and from France - up to 25 kg) with a total size of not more than 158 cm. The same rule applies to children over 2 years old. Unpaid baggage is allowed for babies under 2 years of age, but not less than 7 kg.

For exceeding the standard weight (but not more than 32 kg), an additional fee is charged for baggage depending on the destination, and it ranges from 8-10 € for each extra kilogram. It is allowed, as an exception, to carry sports equipment weighing more than 32 kg in baggage, but you will have to pay about 25-30 € for this.

For hand luggage in the cabin, only 1 piece weighing no more than 5 kg (on French and Russian regular routes - up to 10 kg) with a sum of dimensions not more than 115 cm is provided. chair or cradle.

Personal items are also allowed without surcharge: briefcases, handbags, outerwear, children food. It is allowed to bring gadgets into the cabin, but it is forbidden to use mobile phones on board.

Note! If a passenger travels with handicapped, he can take a wheelchair, stretcher or crutches with him to the salon.

Passengers with a pet are allowed into the cabin, but you will have to pay 25 € for the transport of a pet.

Nutrition

Meals are provided not only to passengers of regular flights - this service is also provided on charter routes. Lunches include Mediterranean cuisine, breakfasts are dry rations (sandwiches). Passengers are provided with water and hot drinks. On board there is a shop of Tunisian goods where you can buy alcohol, soft drinks and light snacks.

You can take care of your menu on flights lasting more than 4 hours in advance if you make an order 3 days before departure. This service is paid, and the price will depend on the preferences of the passenger. Among the offers to choose from are dishes from the NewRest Group, an in-flight catering company.

You can also take a small amount of food with you on the plane, necessary for a snack during the flight. Drinks are not allowed to be brought into the cabin.

Traveling with children

When traveling with children, please note that a minor child under the age of 15 must be accompanied by an adult.

Children from 2 years of age are provided with a separate seat. Smaller passengers must be held in the arms of an adult or in a bassinet that can be carried into the cabin.

Important! The company allows travel with infants from 0 to 7 days old, if the mother provides a medical certificate authorizing such a flight.

Adults will have to take care of the nutrition of young children on their own, since the air carrier does not include such a diet in its menu. Older children can purchase sweets and drinks from the onboard shop.

Aircraft fleet

The company's fleet is still relatively young: average age operated airliners - 12 years. Flights are operated by Airbus models: 9 pcs. – A320 with seats in the amount of 177-180 and 2 pcs. - A321 with 215 seats.

One of the liners works only for the country's Travel Service, the second is leased for Libyan Airlines and is stored in the hangars of Nouvelair Tunisie. One of the aircraft in the company's fleet is leased from Royal Air Maroc.

The flight speed that Airbuses are capable of developing is 948 km / h, and the non-stop range is 6.1 thousand km. Numerous passenger reviews testify to the amenities inside the aircraft, which makes flights quite comfortable.

The air carrier takes care of the technical condition of its air transport, involving only specialized companies with valid certificates for the maintenance and cleaning of liners (one of them is the Sabena Technics aircraft maintenance company).

All pilots and technicians of the air carrier undergo training and periodic retraining at the specialized center of Tunisia - "ATCT". This is proof of the high level of professionalism of the crews serving the aircraft of the Tunisian air carrier.

Base airport

The company "Nouvelair Tunisie" is engaged in servicing tourists arriving to relax in the main resorts of the African country. Therefore, the air carrier has several base airports:

• the main one is Monastir Habib Burgida, it is located on the western outskirts of the city of Monastir (this is where the headquarters of the carrier is located);
• in the north-east of the country's capital, its main airport, Tunis Carthage, operates, where part of the company's aircraft is also based;
• Djerba Zarzis is the carrier's 3rd base air hub, and it is located on the island of the same name.

It will not be difficult for passengers to navigate the choice of the final landing point - just choose the airport located closest to the desired resort.

Tariff types

The airline is not officially a low-cost airline, but all the flights it operates are budget flights. It’s more profitable to buy round-trip tickets at once - it will cost 20 percent cheaper. You can also save on cost if you book tickets through the website rather than buying at the airport (this is confirmed by the reviews of those who have already used this option).

If you regularly follow the carrier's offers, you can find tickets at a lower price than those officially listed on the company's website. But it should be taken into account that the lower the fare at which the ticket was purchased, the less likely it is to take the opportunity to return it or change the date of departure.

Ticket prices include free transportation luggage and hand luggage(as mentioned above), as well as service and airport taxes. Therefore, the cost will depend on the direction of the flight, and on the set of services provided (they are listed in the table below).

Tariffs for additional services

If you manage to make all the necessary payments via the Internet, the passenger will be able to save some money for the upcoming vacation.

Where do they fly

The company started its activity with a small number of routes. Now the air carrier, although it specializes in low-cost charter flights, is already operating air communications between 130 airports in Europe (and this is 25 countries) with the resorts of Tunisia. Since the winter of 2011, regular Nuvelayrom flights to Germany, France and Russia have been operated. The average passenger turnover is about 1.5 million people. in year.

The charter routes of the Tunisian company are the link between the resorts of the African country and cozy beaches Europe. This allows many tourists to enjoy the delights of the Mediterranean resorts after the hot sun of Tunisia.

The directions of charter routes can be represented as follows:

• from Tunisia there are flights to Rome, Palermo, Milan, Nice, Paris, Marseille, Lyon, Nantes, London, Amsterdam, Oran, Istanbul, etc.;
• from Monastir you can get to Paris, Moscow and St. Petersburg;
• from Djerba planes fly to French destinations: Paris, Lyon, Toulouse, Lille.

There are connections between the base airports of Tunisia, which makes it convenient to move around the country. The airline operates regular flights to dozens of different destinations. Among them are flights to France and Scandinavian countries.

bonus program

The air carrier does not have bonus program for your passengers. Low ticket prices are already a good chance to cheaply get to the Mediterranean resorts of North Africa.

Promotions and discounts

Despite the budget fares, "Nouvelair Tunisie" offers passengers to take advantage of more low prices by purchasing "weekend" tickets (this is when you should arrive at your destination on Saturday or Sunday). The age of passengers is also taken into account - some flights may have discounts for the elderly, children and some categories of youth. This is evidenced by the reviews of those who managed to get such a discount.

Specializing in tourist transportation, "Nouvelair Tunisie" tries to do everything necessary to make the rest of passengers as comfortable as possible (and budget prices are not a hindrance here). The company tries not to rest on its laurels - in the future, the expansion of services provided to passengers and the introduction of special benefits.

It is also planned to increase the aircraft fleet, which will make it possible to expand route network, thereby increasing the passenger flow of those wishing to relax on popular resorts Tunisia.

Video

How to buy a ticket without leaving home?

Indicate the route, date of travel and number of passengers in the required fields. The system will select the option from the hundreds of airlines.

From the list, select the flight that suits you.

Enter personal data - they are required to issue tickets. Tutu.ru transmits them only via a secure channel.

Pay for tickets with a credit card.

What does an e-ticket look like and where can I get it?

After paying on the site, a new entry will appear in the airline's database - this is your electronic ticket.

Now all information about the flight will be stored by the carrier airline.

Modern air tickets are not issued in paper form.

You can see, print and take with you to the airport not the ticket itself, but the itinerary receipt. It has a number electronic ticket and all information about your flight.

Tutu.ru sends an itinerary receipt by e-mail. We recommend to print it and take it with you to the airport.

It can come in handy at passport control abroad, although you only need your passport to board the plane.

How to return an e-ticket?

The airline determines the rules for returning tickets. Usually, the cheaper the ticket, the less money you can get back.

To return the ticket as soon as possible contact with the operator.

To do this, you need to respond to the letter that you will receive after ordering tickets on the Tutu.ru website.

Indicate in the subject of the message "Refund of tickets" and briefly describe your situation. Our specialists will contact you.

The letter that you will receive after ordering will contain the contacts of the partner agency through which the ticket was issued. You can contact him directly.

Good day, friends!

My review will be useful to those who are going to Tunisia.

I got a flight with this airline along with a tour from the Grand Express tour operator.

I must say right away: the plane flew back and forth without delay , this is a significant PLUS.

Now more.

The Nouvelair Tunisie airline flies from Vnukovo airport (if the city of departure is Moscow).

Flight BJ 401 (Moscow-Monastir).

Airbus A322. There were places where you can calmly position your legs, since the distance between the chairs made it possible to do this.

These places are located at emergency exit and personally we got it for free. Row 11,12,13 (ask to be seated there).

The entire flight can be observed, which countries you are flying through, thanks to special monitors:

They are located throughout the aircraft cabin. Very comfortably.

You can also find out how fast the plane is flying and at what height:

Meals on board were as follows:

For a hot Tunisian national dish

Flight BJ 400 (Monastir-Moscow).

Exactly the same board Airbus A322.

But this time we were less fortunate. Not only were the two of us seated in different rows, although we asked to be seated together, it was also the very tail of the plane. Locations 27A and 28A.

The photo shows how the legs rest against the next chair.

Breakfast was like this:

Summing up, I will say that I like it This airline is primarily due to the fact that there were no delays in the departure time.

The stewardesses don't speak Russian, but that didn't bother me much, no one has canceled sign language if you don't know English)

If you are flying soon with Nouvelair Tunisie, I wish you a good flight and a soft landing!