Serves United Airlines United Arab Emirates. It is entered in international registers under the following codes: according to ICAO - ETD, according to IATA - EY.
The air carrier has its own official website - www.etihad.com, where you can get information about the airline's history, booking rules, registration and transportation conditions.
The headquarters of the carrier is located in Abu Dhabi, in Moscow there is a representative office: on Serebryanicheskaya embankment, 8th floor "Silver City". For background information, you can call +7 499 272 37 86 or contact via e-mail [email protected].
The history of development
The Etihad airline is relatively young, the date of formation falls on 2003. The main stages of development can be found in the table below.
History of Etihad Airways
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Rank the best airline world "Etihad Airways" received 3 times - from 2009 to 2011. Not only professional activity played a big role in this. The company is actively fighting for a clean environment, and is also a sponsor of many cultural and sporting events.
In 2017, Etihad Airways is ranked 8th in the World Airline Awards TOP list of the world's 100 best companies, down 2 positions compared to last year, and Skytrax awarded the carrier 5 out of 5 stars.
check-in
Etihad offers its passengers time-saving check-in by completing the check-in process online. It starts a day before the flight departure and ends 2 hours before it. By printing in advance boarding pass, at the airport, you can immediately go to the baggage counter if you plan to fly with suitcases, and calmly wait for an invitation to board the plane.
For passengers flying from Abu Dhabi or Dubai, the company offers 1 more option self-registration- in special centers located within the city. To do this, you should clarify in advance on the carrier's website which routes such a service is possible on (in the direction of the United States, it does not work unequivocally). It is paid - 30 dirhams ($ 8.17) for adults and 20 ($ 5.45) for children, babies can be registered for free.
Note! There is no online check-in for unaccompanied children and people with disabilities. handicapped. They will have to go through the procedure at the airport at the counter. In this case, the start and end time of check-in will coincide with the rules of the airport from which the departure is planned.
Connections
Most of the flights operated by the airline are connecting. If the flight is delayed for a period of more than one and a half hours, passengers are given water and drinks. Also, for long-term connections, passengers are given coupons for free meals and warm blankets.
Baggage rules
A ticket for an Etihad Airways flight entitles you to free transportation 1 suitcase (bag) weighing no more than 23 kg (economy) and 32 kg (business). Depending on the direction of flight, the permitted dimensions are set: to America and Canada - 50x70x38 (158 cm), for all other routes - 45x72x90 (207 cm).
Hand luggage should be included in such parameters - 40x50x25 (115 cm). The maximum weight is predetermined by cabin class:
- in the economy - 1 place up to 7 kg;
- in business and first class - 2 seats with a total weight of up to 12 kg.
If a passenger is flying with an infant, he/she can take additional hand luggage up to 5 kg.
Surcharge for excess baggage depends on the zone to which the flight is carried out - there are 3 of them (information is given in the table below).
Payment for extra weight baggage according to the flight zone (for each kilogram in excess of the norm)
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Additional Information. Members of the Etihad Guest Loyalty Program are entitled to additional free kilos of luggage.
Nutrition
On long routes, standard complex meals are implied, but the company is ready to meet the needs of passengers by providing them with meals according to their preferences. If the order is made 24 hours before the flight departure, the client will be served dietary, vegetarian or religious meals during the flight.
Traveling with children
2 children under 2 years old can travel with 1 adult, one of which will be in the arms, and the other in the next chair, paid at the child rate. Separately seated babies require (for safety reasons) a car seat.
Note! For babies, the company can provide a cradle (all aircraft are equipped with special devices for their attachment), but it will need to be ordered in advance by contacting a company representative.
The company offers children on board pizza, chips, french fries, fish sticks, hamburgers, chocolate. If you make a reservation (at the time of booking a ticket), then an infant under 2 years old will be provided with baby food.
But it is better to take with you on the road those mixtures or milk that are more familiar to babies. On board it is possible to warm them up.
Aircraft fleet
The aircraft fleet of the airline is quite extensive, which allows you to make regular international flights without delay. brief information about Etihad airliners is shown in the table below.
The park passenger aircraft Etihad
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Among the aircraft of Etihad airline there are cars with 22 years of experience, as well as new ones that have just recently rolled off the assembly line. Average age of the entire park is about 7.4 years.
Base airport
The company is based at Abu Dhabi Airport, which has been operating since 1982. The airport is located 32 km from the center of the capital of the Emirates and is one of the best international hubs.
Tariff types
The carrier has a flexible tariff scale, which depends on the direction of the flight. The choice of class of service implies the presence or absence of privileges.
What is included in the tariffs
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Where do they fly
Tariff diversity enables people with different material incomes to determine for themselves the degree of comfort of the upcoming flight.
Etihad's flights cover almost the entire world, flying to more than 90 countries (to all continents). In Russia, the air carrier has flights mainly to Moscow (Domodedovo Airport).
bonus program
Etihad international airline offers its passengers a multi-level loyalty program for accumulating miles - Etihad Guest. The more miles, the more options. They give the right not only for the free purchase of tickets for flights, but also for purchases in special. stores, participation in lotteries, privileges at the airport and on board the aircraft.
Promotions and discounts
Traveling with an air carrier can be even cheaper if you periodically look at its Russian and view discount offers on the most popular resort destinations.
By giving preference to this air carrier, you can fully enjoy the comfort during the entire flight.
Video
Etihad Airways in August offers a number of profitable flights to the following destinations:
Dubai - Bangalore, Delhi - Moscow, Geneva - Abu Dhabi, Moscow - Bangkok , Moscow - Colombo
Flights to the country
Australia, Thailand, Switzerland, Egypt, Turkey
Etihad Airways aircraft
The Etihad Airways fleet consists of the following aircraft:
Airbus A320 , Boeing 787-900 , Boeing 777-300(ER) , Airbus A330-200 , Airbus A380 , Airbus A321 , Airbus A330-300 , Boeing 777-200(LR)
Etihad Airways also offers low-cost tickets to a number of other destinations. You can compare prices using the search form of air tickets on TripMyDream
Etihad Airways passengers can fly in the following classes: economy, business. To buy a cheap Etihad Airways ticket, use the carrier's price calendar and discounts.
FAQ
- Can I check in online for an Etihad Airways flight?
You can check in online for your flight using a computer or mobile device.
- Can I get compensation if my Etihad Airways flight is delayed or cancelled?
The company provides for compensation of financial expenses during the period of time spent waiting for a flight Singapore Airlines due to a change in the flight schedule.
- Who can I contact if my baggage is lost or damaged by Etihad Airways?
You can get a refund of the cost of an unused ticket in the event of a flight cancellation or refusal to continue the flight if the flight has a waiting time of more than five hours.
- Can I return a purchased Etihad Airways ticket?
You may return your purchased ticket and the airline will refund you the amount paid for the ticket or any unused portion thereof, in accordance with applicable pricing or fare rules.
- What conditions does Etihad Airways offer when traveling with children?
For travelers with children, a children's menu, a babysitter on board, interactive games and more are provided.
- Does Etihad Airways provide free meals on board?
Free food and drinks are provided.
- Does Etihad Airways provide Additional services for disabled passengers?
If you need additional assistance from service personnel during air travel or ground handling, then you need to notify the airline about this: - in case air transportation on a stretcher - no later than 72 hours before the scheduled flight departure; - in all other cases - not later than 48 hours before the scheduled departure of the flight.
Etihad is an airline based in the capital of the United Arab Emirates, Abu Dhabi. Relatively young national airline in the Emirates was founded in 2003 and has become the fastest growing in the world. To date, the company has in its arsenal latest aircraft the latest models, equipped with the most modern equipment in the world.
Translated from Arabic, “etihad” means commonwealth, in the company this means: absolute flight safety, convenience of directions, exquisite comfort and an alliance with passengers whose wishes are always taken into account.
Every year the number of passengers using the services of the airline "Etihad" is growing several times. In 2014, the airline bought a 49% stake from AlItalia, the largest carrier. Whose airline is Etihad Airways: It was founded by Sheikh Zayed.
general information
International classification codes:
IATA code - "ETD",
The airline's ICAO code is "EY".
Airport address: PO Box 35566, New Airport Road, Khalifa City A, Abu Dhabi.
Contact details:
- phones: +97125110000 (airport call center)
- Etihad - official site
Working hours: around the clock.
In October 2016, the airline received a five-star rating according to SkyTrax and was recognized as the best in three categories at once: service quality, seat comfort, and food quality.
etihad airlines
check-in
Check-in for an Etihad flight opens 24 hours before departure and can be done in one of the following ways:
- You can check in directly at the airport, at the check-in desk, starting from 2.5 hours before departure. Upon presentation of the passport for which the tickets were issued, the passenger will be registered on a first-come, first-served basis. At the airport, employees speak several languages, including English.
- In special centers located in the city. The service is not available on all flights, so the information must be clarified in advance. The cost of the service for an adult is 30 dirhams*, for a child - 20 dirhams*.
- Online check-in in Russian on the website is possible 24 hours before departure. To register, you need to go to the Etihad airways official website in the appropriate section, where you enter the passenger's last name in capital Latin letters exactly as in the passport, ticket number, click the agree to the terms button, on the next page select an available seat on the plane. A boarding pass will be sent to the specified e-mail, which must be printed out for presentation at the airport.
- Registration on a mobile device occurs as in the previous case. On the official website of "Etihad" you can choose the Russian language.
Important! Please arrive at the Etihadairways boarding gate 40 minutes prior to departure.
Registration rules:
- No luggage after online registration You can go directly to passport control and beyond.
- When traveling with luggage, it is checked in at the counter, where a boarding pass is also presented if there was an online check-in.
Connections
When connecting at Abu Dhabi airport, the airline does not provide a transit hotel. When flying on a single ticket, luggage is issued at the final destination. If the connection lasts more than 8 hours, you can get a voucher for a free stay in transit hotel, but you need to take care of this a month before departure. If the hotel does not provide a place, you can try to request a gosleep capsule.
Meals are provided by the airline free of charge when docked for more than 4 hours. They give out coupons that can be exchanged for food at a cafe or McDonald's.
Baggage rules
Checked baggage weighing and measuring no more than allowed can be carried free of charge.
The maximum size of checked baggage is up to 158 cm for the USA and Canada, for other countries the dimensions are 207 cm. One piece of baggage cannot exceed 32 kg. For economy class passengers, the weight of a suitcase is no more than 23 kg per person, for business class - up to 32 kg. You can get a 30% discount on excess baggage if you pay online.
hand luggage
Carriage of hand luggage is carried out free of charge, subject to the conditions for dimensions and weight. Maximum allowable weight- 8 kg, dimensions - 55*40*20 (115 cm).
Strollers and child seats can be carried free of charge as additional baggage.
For some things there are restrictions on the carriage on board the aircraft. What you can not take with you in hand luggage and what items are prohibited for transportation can be seen on the official Etihad website at the link.
Nutrition
Important! The food on board is considered one of the best. The menu is designed for Muslims. Other types of meals must be booked in advance at an additional cost.
Traveling with children
For small passengers, some options are provided, for example, a stroller can be checked in at the entrance to the aircraft and picked up after arrival in a specially designated place, near the baggage claim. But first, the airport staff will put on luggage tags.
Passengers can be provided with wheelchairs for the duration of their stay at the airport. For families with small children, a separate room is provided when paying for a business class ticket.
Meals for infants or older children must be ordered in advance, as well as cribs if required.
Passengers
Aircraft fleet
The fleet of Etihad airlines includes the most modern Airbuses and Boeings with a capacity of 106 to 496 seats. In the coming years, the fleet is waiting for replenishment - up to 200 more aircraft of these brands. In any aircraft, even economy class passengers feel comfortable.
Base airport
Abu Dhabi Airport is one of the largest international modern airports, one might say, the airport of the future, where the airline is based.
The IATA code is "AUH", the ICAO code is "OMAA".
Address: P.O. Box 20, Abu Dhabi, United Arab Emirates.
Phones: +971 25 75 75 00 (information)
It is located 30 km from the city, and you can get to it by any means: by bus, taxi or transfer booked in advance. This airport is popular with people traveling with transfers. V transit zone airport, you can spend the night in one of the hotels or in a special sleep capsule. On the territory of the terminal there are many shops, including duty-free; Cafe; restaurants, VIP room and other amenities for guests.
Abu Dhabi Airport
Tariff types
- "Economy class": "smart" chair with a headrest, adjustable backrest and plenty of legroom.
- "First class": leather armchair, shower, dressing table, separate two-meter bed.
- "Business class": a comfortable chair that transforms into a bed
- "Residence": three-room apartment, including a bedroom, a living room, a shower room.
Main flight destinations
The airline flies to more than 120 destinations in different parts of the world, including Russia (Moscow), the main of which are the countries of the Middle East, Europe, America.
bonus program
For regular customers, the "Etihad Guest" program is provided, offering discounts and promotions, in which there are 3 membership levels: "gold", "silver" and "elite". When buying tickets, club members receive bonus miles, which are accumulated, and with them, subsequently, you can pay for any services or a ticket.
Program participants enjoy various benefits and discounts for services at the airport, hotels, when renting a car, on board an airliner, etc.
bonus program
Promotions and discounts
Etihadairways offers discount tickets to various destinations. The directions participating in the promotion are reflected on the website in the "promotions" tab. They are constantly changing, if you subscribe to the news, you can receive current offers with discounts by e-mail.
Airline "Etihad" is growing at a rapid pace, constantly improving the quality of services and services on board and at the airport. Millions of people from all over the world choose this particular airline, preferring to receive 100% safety and comfort of flights.
*Prices are for June 2018.
Etihad is the flag carrier of the UAE based in Abu Dhabi. The company has been operating since 2003, in 2008 the number of passengers transported already exceeded 6 million. Etihad won 3 prestigious awards in 2016, including Best First Class. On Etihad flights, the baggage allowance depends on the class of service chosen and the direction of travel.
What dimensions and weight of hand luggage are allowed for free transportation?
According to the rules of Etihad Airways, baggage without check-in is carried out according to uniform standards for all classes and routes:
- in economy class, you can carry 1 piece of baggage weighing up to 7 kg;
- in the first and business classes - 2 pieces of baggage with a total weight of up to 12 kg.
Luggage size (including handles, wheels and pockets on the bag/suitcase) must be no more than 115 cm in the sum of 3 dimensions. Infants are allowed 5 kg of hand luggage.
What size luggage is allowed for free transportation?
On Etihad flights, baggage allowance may vary depending on the direction of flight and all allowance information will be shown on your ticket, however the following restrictions apply on most flights:
- 2 pieces of baggage weighing up to 23 kg - in economy class;
- 2 pieces of baggage weighing up to 32 kg - in first and business class.
On flights to Brazil, the economy class allowance rises to 32 kg. Passengers flying to India, Nepal, Bangladesh, Pakistan and Sri Lanka can carry 30 kg in economy class, 40 kg in business class and 50 kg in first class.
For babies, there are separate rules:
- on flights between countries Persian Gulf and Hindustan, you can carry 10 kg of checked baggage;
- in other directions - 23 kg.
On flights to Brazil, Canada and the USA, the maximum size of cargo must be 158 cm, on other routes - 207 cm. Each piece of cargo, even if paid as excess baggage, must weigh no more than 32 kg.
Is there a loyalty program?
Yes, the Etihad Guest Loyalty Reward Program allows members to enjoy increased baggage allowances.
With Etihad Airways, online check-in becomes available 2 days and closes 1 hour before departure. Passengers who will use a cradle or wheelchair during the flight are checked in only at the airport. The start and end time of check-in at the airport depends on the rules of the airport. For example, in Abu Dhabi, it starts 4 hours and ends 1 hour (economy class) or 45 minutes (business class) before departure.
In addition to the regular travel classes, Alithad Airways offers a luxurious Residence class. Passengers are waiting for a living room, bedroom, bathroom. The guest is served by a butler and a personal chef. Such apartments are only on the A380.
Detailed requirements for the medical certificate that pregnant women must present before boarding can be found on the official Etihad Airways website. It is allowed to fly up to the 36th week inclusive in case of a single pregnancy and up to the 32nd week inclusive in case of multiple pregnancies.
Baggage fees on Etihad Airways flights
According to the rules of Etihad Airways, any item in the luggage must be lighter than 32 kg. This applies to both free and excess baggage.
Maximum baggage dimensions:
- in the North American direction - 158 cm (50x70x38 cm);
- in other directions - 207 cm (45x72x90 cm).
On Etihad Airways, free baggage allowance is as follows:
- in economy class - 2 seats lighter than 23 kg each;
- in the first and business class - 2 seats lighter than 32 kg each;
- in the salon "Residence" - 4 seats lighter than 32 kg.
If the weight norm is applied on the route, then you can carry free of charge:
- in economy class - up to 30 kg;
- in business class - up to 40 kg;
- in the first class - up to 50 kg.
At Etihad Airways, the cost of excess baggage is subject to the applicable fares for the destination.
Etihad Airways Carry-On Rules and Sizes
The standard carry-on size for Etihad Airways is 115cm (50cm x 40cm x 25cm). You can carry for free:
- in economy class - 1 piece lighter than 7 kg + 1 personal item;
- in the first and business class - 2 pieces with a total weight of less than 12 kg + 1 suitcase + 1 personal item;
- infants - 1 piece lighter than 5 kg.
To Etihad Airways hand luggage, the size of which exceeds the standards, is checked in as baggage and paid according to the rules for the carriage of baggage.
Meals on board Etihad Airways
Etihad Airways drinks and meals are included in the ticket price. All dishes are made in accordance with Muslim traditions, that is, they are halal by default. Special, including kosher, meals at Etihad Airways must be booked in advance. All types of special meals are ordered at least a day before departure, kosher meals - at least 3 days before departure.
How do I exchange or refund an Etihad Airways ticket?
With Etihad Airways, ticket exchanges are chargeable and hassle-free. You can even make adjustments to the first or last name. This service will cost $100. If the flight date changes, the passenger will have to pay a fine for violating the fare rules. You can change the date of the flight only if the entire route changes. Etihad Airways refunds will be subject to the applicable fare rules. Per forced return tickets are fully refundable.
Etihad Airways Rewards Program
To make using Etihad Airways tickets even more profitable and enjoyable, the company offers regular passengers bonus program Etihad Guest.
